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We appreciate you staying with us, René… it was great having you!

Thank you Elias - We'll have you back any time! ◡̈

Thanks for staying with us, Sam! So glad you had a great stay. You’re welcome back any time!

Thanks for the kind words, Andrew. We appreciate you taking the time to leave a review and look forward to welcoming you back the next time you’re in Calgary! ◡̈

Thank you for your feedback. We regret your stay fell short of your personal comfort expectations, particularly regarding the bed. As you noted, the mattress felt different compared to your $5,000 personal bed at home. We acknowledge that sleep comfort is highly individual, but for the record, this specific mattress model has hosted hundreds of guests across our properties without any prior concerns. We apologize that it didn't meet your highly specific needs. We want to clarify a few points regarding the listing and services: • Cable TV: Our listing clearly states we offer a Smart TV for streaming services only, not traditional cable television. • Parking: Dedicated, off-street parking is available at the rear of the building. Since many guests do not drive, this private spot is provided immediately upon request. It was easily visible and could have been arranged with a quick message during your stay. • Assistance: We immediately provided additional supplies (like face cloths) upon request, and we offered further assistance during your stay, but we regret that you declined our offer for help at that time. We manage expectations by listing all amenities accurately and wish you the best in finding accommodations that better suit your specific preferences for future travels.

Thank you for taking the time to leave a rating for your recent 20-night stay. We note the 3-star rating and regret that your experience wasn't fully satisfactory. Since no issues were brought to our attention during or immediately following your stay, we wish we had more details to address the concern. As is standard for private short-term rentals, we provide a generous supply of essential consumables (like toilet paper, shampoo, and soap) to cover most or all of a guest’s stay, except in the case of very long-term stays. We want to clarify that the request for 20 jumbo-sized rolls of toilet paper was significantly in excess of standard provisions for a three-week stay at any rental property. We strongly encourage all guests to reach out immediately if any concerns arise, as our goal is always a five-star experience. We wish you the best in your future travels.