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We are pleased you enjoyed your stay with us at Platinum Vacations! Thank you so much for your feedback! Hope you come back to visit again real soon!

Thank you for staying with Platinum Vacations! We are so happy you enjoyed your stay! We welcome you back anytime!

Hello Mitzi, We're so glad you enjoyed staying with us, and are planning another trip. We are happy that you were happy with the unit. We look forward to seeing you again. Melissa

Thank you for staying with Platinum Vacations! We appreciate the wonderful feedback about your vacation! Hope to see you again real soon!

Thank you so much for your feedback Cody! We're thrilled you enjoyed your stay and hope to have you back soon!

Thank you for staying with Platinum Vacations! We appreciate the feedback about your vacation! We apologize that the unit was not up to your housekeeping expectations. We strive to maintain the highest possible standards in our units and encourage our guests to let us know within 24 hours of arrival if there are any cleanliness concerns so we can immediately address those. We were not informed of your dissatisfaction during your stay. Maintenance will be fixing the issues with the blinds and the owner will evaluate the mattresses on the beds. We hope to welcome you back in the future!

Thank you so much for your feedback! We're thrilled you enjoyed your stay and hope to have you back again soon!

Thank you for choosing Platinum Vacations of Destin! We are so pleased you enjoyed your stay with us and Thank you for bringing the master bed issue to our attention . We will be discussing the issue with the owner. We hope to see you again real soon!

We are pleased you enjoyed your stay with us at Platinum Vacations! We work hard to ensure every property has everything you need to enjoy your stay. Thank you for your feedback, but are sorry to hear you had issues locating the coffee pot. We do have staff on site seven days a week and dispatch our technicians as soon as guests inform us of any issues. I believe you're referring to outlets in the bedroom in which some outlets are controlled by the light switch. We want your stay to be nothing less than perfect! We hope to have you back again soon!

Hi Melissa, I'm happy to hear that overall, it sounds like you had a good vacation. I wish we would've known that you felt the cleanliness was unsatisfactory. We take pride in our vacation rentals and would have definitely sent the cleaners back over. Please, in the future, be sure to let us know if you are not satisfied and we will surely address any issue immediately.

This review is an absolute fabrication. You called the day after checking in to report a small leak from the ceiling. We immediately sent maintenance to assess & thought it was a fire suppressant system leak. The building maintenance then arrived to inspect & cut a 12x12 inch hole in the ceiling to remove the small portion of wet drywall & find the leak, which was determined to be a pin sized hole in the air duct. An access panel was then installed in the hole cut into the drywall, so there was no "open exposed wall with no drywall" for longer than the hour that the maintenance team was there. This was the only water damage in the entire unit, a 1 sq ft portion of the ceiling where the air duct was leaking & the issue was immediately addressed. There is also no mold or mildew in the entire unit nor in the ceiling portion that had the leak. You then claimed the dishwasher wasn't working. We sent maintenance again & no issue was found. You then said the master toilet wasn't working & again maintenance found no issue. You told him the guest toilet wasn't working but again, no issue was found. You stated the garbage disposal wasn't working. When he checked that, he found you had it completely stopped up with food waste, which he unclogged & left it working correctly. This unit has no carpeting, it's all tile flooring, so I'm not sure what carpet you're saying was torn. The couches are also not covered in stains & are routinely professionally cleaned . The ONLY small stain on one of the couch cushions is a spot in which a previous guest got suntan oil on it, which has been both machine washed (as the covers are removable) & professionally cleaned & it will not come out. It is not, however, dirty & is easily recognizable as an oil spot, not a blood spot as you claim. I'm not sure how you say that our property management team has no sense of urgency or courtesy, as we responded every time you claimed to have an issue. After all of this occurred, we attempted to reach you several times to make sure everything was fixed & see how you were doing, but you repeatedly ignored our calls. Now you've submitted a chargeback on your card, claiming these falsities to get a free stay. We will be presenting all of this information along with photo documentation & fighting the chargeback, as it's a felony to defraud an inn keeper in Florida, which is exactly what you did by lying about issues, staying for the duration of your stay, and then wanting a full refund after you left.

We are so happy that you enjoyed your stay with us . I will have maintenance take a look at the outlet issue, but a lot of times in the Beachside I and II buildings, some of the outlets in each room are tied to a light switch to easily turn on/off lamps, so if the switch isn't flipped on, the outlet will not work. We will bring the mirror suggestion with the owners. We will continue to keep a lookout for your ring.

We are very proud to say that all of our guests are great tenants and seldom have we ever had to keep any portion of a guest deposit for cleaning. However, when this guest left it took a crew of 4 over 3 hours to get this unit ready for another guest to arrive. She may have taken out some garbage, but they reported more than 8 bags of garbage had to be removed including food, dirty diapers and trash. We are very careful not to take advantage of our guests by keeping any of their deposit unnecessarily, but this was more than necessary. We did however, only cover the bill sent to us for all the extra cleaning by the cleaning company. We did returned the remaining portion of the deposit. If anyone would like to know further details concerning this reservation, we invite you to give us a call.

Dear Keith, We are very pleased that your overall experience is a good one. This has truly been one of our guest favorite locations at the resort. We will take you up on your suggestion of a few more power cords. This condo complex is an older one at the resort thus it is very spacious compared to other condo locations however; when being built they did not anticipate the technology boom where many need more outlets to charge computers, phones, lap tops, etc. We will look into adding a few more outlets so that everyone can charge up! Please keep in mind that the next time you plan a vacation with Platinum Services you will receive a 10% discount. This applies to any of the properties Platinum Services manages at the resort. We hope you can make arrangement to visit again soon. Platinum Services Management