Outpost: Pitchfork 434

We are thrilled to hear that you found Pitchfork 434 to be clean and as described and that you enjoyed your interactions with the Outpost team, Richard! You were a pleasure to host, and we hope to welcome you back to Jackson Hole someday. Cheers, The Outpost Crew

Hi Darryl, We appreciate you taking the time to provide your feedback regarding your stay at Pitchfork 434A. Though we hope you enjoyed your stay overall, we sincerely apologize for the less than seamless check-in. After looking through our communication, we can see that your check-in text was sent to your number on file a few minutes after 4:00PM, our standard check-in time. Also, we can confirm that we received your voicemail at 3:42PM, and one of our guest relations representatives returned your call at 3:47PM and left a voicemail. While we are glad that you were ultimately able to connect with our team on the phone at 4:00 PM, we sincerely apologize for the phone tag. We understand that a smooth check-in process is crucial, especially after a long day of travel. We do our best to ensure all of our guests have the necessary information for their stay, and, in addition to the check-in text, all of our guests receive an email invitation to our guest portal containing their access instructions prior to their stay. That being said, we are truly sorry for the difficulties you experienced upon arrival. Again, thank you so much for taking the time to share your thoughts and feedback. If you return to Jackson Hole in the future, we would absolutely love another opportunity to host you for a more seamless stay! Best Regards, The Outpost Crew

Thank you for sharing your thoughtful feedback. While we’re glad to hear you enjoyed the location and found the unit clean and well-suited for your needs, we’re sorry that some aspects of your stay fell short of expectations. We sincerely apologize that we weren’t able to deliver the replacement dishes and cups in time for your short visit. This is not the standard we hold ourselves to, and we understand how this impacted your experience. We’re also sorry for the challenges with parking. We’re also sorry for the challenges with parking. We’ve updated our listing with more details about nearby options for Pitchfork homes to help future guests better plan ahead. Regarding the heating, our team has evaluated the baseboard and in-wall units and confirmed they are working as intended. While they do operate differently than forced-air systems, we appreciate your feedback on the noise level and will continue to monitor guest experience. Lastly, thank you for your comments on the lighting throughout the home. We’ll keep this in mind as we plan future updates to improve overall comfort. We appreciate your feedback as it helps us make meaningful improvements, and we hope you were still able to enjoy your time exploring Jackson Hole. All the best, The Outpost Team

Hi Tiffany, We are so sorry for the inconveniences you experienced during your stay. These oversights are absolutely not up to our standards, and we appreciate you letting us know about them so that we were able to remedy them right way. The HOA unfortunately did not notify us of construction before beginning, which we absolutely agree is unacceptable. We hope the financial compensation we provided helped to offset these inconveniences. We would love to host you for a seamless experience if you ever return to the area. Sincerely, The Outpost Crew

Hi Karen! Thank you for taking the time to provide this feedback. We are very disappointed to hear that you feel as though the unit was not as advertised. Per HOA rules, which were included in the Rental Agreement at the time of booking, pets are not allowed for any renter, but are allowed if they belong to an owner of a unit. While we had not received this complaint in the past, we reached out to the unit above as soon as you made our team aware of the pet, and were told that they did not currently have, nor had ever had a dog. With regards to the upstairs door, this should certainly have been closed and locked by our teams upon inspection of the unit, and sincerely apologize that this was missed. While the door is shared with the upstairs unit, it can be locked from within the downstairs unit, and the upstairs occupants would not be able to open it when locked, similar to a shared hotel door. We do see that our management team reached out over phone as soon as they were made aware of these shortcomings, but received no answer or reply. While a toaster is not a listed amenity at this property, we would have been happy to coordinate delivery of one with our teams, if this was requested. With regards to the kitchen sink, we appreciated you making us aware of what appeared to be a coffee stain. We unfortunately did not have an opportunity to send our housekeeping team back to address this, as you had already departed the unit early.