Lake Front moderne luksus

We do allow pets; however, certain breeds and weight limits are restricted by our insurance carrier, and all pets must be disclosed during the booking process for approval before arrival. In this case, the renter did not indicate that they would be bringing a dog when completing the reservation and did not select the “pets” option during booking. When a guest properly discloses a pet by selecting the “pets” option, the booking platform automatically applies the required $250 pet fee and notifies our team to contact the guest for additional information regarding the pet’s breed, size, and eligibility under our insurance requirements. This process is in place to ensure compliance with our insurance policy and to maintain a safe environment for all guests and the property. Unfortunately, the review seems more retaliatory because the pet was not disclosed at the time of booking, the standard approval process could not be completed in advance. The renter later acknowledged that the omission was an error. Given that admission, it is disappointing that a review below 5 stars was submitted based on circumstances that resulted from the guest’s failure to follow the clearly established booking procedures.