2 suiter / 2 badeværelser / 6 sovepladser Fuldt udstyret til børn!
Pool / spa
Service på stedet
Skader og påløbne udgifter
Du har ansvaret for eventuelle skader på ferieboligen, som forårsages af dig eller din gruppe under opholdet.
Kæledyr ikke tilladt
Rygning ikke tilladt
Maks. antal gæster: 6 (Sovepladser til 6 voksne)
Minimumsalder for den primære lejer: 21
Beautiful resort, room and view! VERY close to pool and lagoon/beach!
We stayed at this resort for 9 days and had no major issues at all with this unit despite some reviews mentioning various issues. I kept in contact with Desiree, the owner, before and during our stay and she ensured us that all issues have been fixed and that there were no issues with this room and she was correct. I did inform Desiree that the dishwasher didn't drain properly and she offered to have someone come check it right away but I told her that we didn't need it and that it can wait until after we check out. I also told Desiree that one of the master drains didn't drain properly but that was because of a hairball that was in the sink, we removed it and the sink was fine. Some reviews mention the washer/dryer not working but they are fine. We used them almost everyday and they are smaller in size and it took about 3 hours to dry our clothes but they work fine. Another review mentions the master bedroom mattress being old or lumpy and this has been changed/updated and the master bedroom mattress is very comfortable and we had no sleeping issues. One tip for this resort is that you should definitely use the luggage carts provided by the resorts because the parking spot for Desiree's unit is far away from the unit. In order to go to your car, you have to go down 3 floors to the main level and then walk across the resort and past the front desk to the other tower and then go down 2 levels to your car. We ended up using the luggage carts whenever we had any bags or beach toys and chairs to bring back to the room. Another tip is to ensure to leave the room key in door for at least 3 seconds because pulling the key out and trying to open the door. When we first arrived, none of the 4 keys worked and even after an employee walked me up to our room and tried to open the door herself, she couldn't get it open either. She had to use the master key to open the door so we can get into our room. The next morning I tried the key again and left it in the door for at least 3 seconds and it worked fine. Even the resort associate didn't know this so that was interesting. The resort offers Koi Pond feeding every day at 830am and 4pm. In the closet are a lot of goggles, beach toys, beach chairs, flippers, snorkeling gear, ironing board and iron, hangers for your clothes and a baby high chair. The pool and lagoon are close to each other and we enjoyed watching the sunset most nights. It's beautiful here! Balcony view is nice! You will love it!
Hawaii Family Vacation
What a beautiful property. The unit was impressive and the staff was so friendly. We walked on the beach for sunrises and sunsets, swam in the cove and the pools, fed the koi and enjoyed the bar. The best part of the unit was the lanai. Thank you Desiree!!!
READ BEFORE BOOKING
My family and I have come to the Beach Villas every year for the past 5 years. The facility and location are excellent. The grounds are well maintained and clean. The pools and lagoon access are unbeatable. We enjoyed our stay as we always love staying here. However, this particular unit is in need of some owner attention. All of the beds are in terrible condition. Previous comments mention this and owner states that a new master mattress was purchased. There is a foam topper on the old master mattress that has a huge hump in the middle, it is most certainly NOT a new mattress. There was a pillowcase with multiple holes. The two twins are completely worn out in the middle and sag terribly. Much of the floral decor is quite dusty and broken. The carpet in the bedrooms is quite stained. There is no BBQ equipment (such as bbq tongs or metal trays) to be used. There are also no kitchen towels, we used an entire roll of paper towels instead. We had to go to Target to buy our own box of tissues! Our stay was 9 days/8 nights and only 1 of those days did the washing machine actually work. I called for maintenance EVERY SINGLE DAY. There was also no laundry detergent available, but I always bring my own. We only packed enough clothes for half of the trip because we relied on having a washer/dryer. The nearest laundromat is in the next city over. We made the best of our stay and didn’t let these things slow us down. I had hoped to leave a better review, but this unit definitely needs some upgrades and major attention.
We appreciate your feedback as it is our goal to ensure everyone has a pleasant stay. However, we are surprised to hear about all these issues until now, especially when we were in communication during your stay. Some of these could have been taken care of if we had known about them. We would also like to clarify:
The king mattress in the master bedroom IS less than a year old, it was bought October 2018, and we’ll be happy to provide proof of purchase to anyone who requests it. We put a mattress topper to make it even more comfortable. We also inspected it after this review and found no hump. On the twin beds there are 2 older reviews from 2018 mentioning them. We inspected them at that point and again this time and found no issues. However, we will look at the purchase date and replace if they are due for that. We have to keep in perspective that our villa is rented to almost 200 families a year and only 3 families have brought up issues with the mattresses. As you can imagine, it is very hard to please everyone’s preferences.
Carpet is deep cleaned once a year and the last time was November last year. After inspecting we will move up the date for this.
Housekeeping leaves an initial supply of soaps, detergents, paper towels and toilet paper, and we inform guests about this in advance on the rental agreement; we are a vacation rental and guests need to replenish these items as needed during their stay. Housekeeping also leaves a supply of towels and linens, and they keep a linen closet in the villa if any items were missed, we just need to let them know. Our villa is cleaned after each check out and re-touched if there are vacant days between stays. Housekeeping is so detailed and thorough that they also offer to go back and address any cleaning issues a guest may find upon checking in, we just need to let them know.
The resort crew provides a preventive maintenance program, and this is an optional service at an additional cost to us as owners. We signed up to ensure all items in the villa are checked monthly to keep them in working condition. Unfortunately, sometimes things malfunction or break unexpectedly, and during a guest stay. We are sorry you experienced issues with the washer, but we responded to every notification in a timely manner and thought it was addressed since we didn’t hear back until after you checked-out on July 20. Here’s how the issue was handled:
Saturday July 13 @ 6pm - Guest reported washer not working; a work order was immediately entered for maintenance and spoke to staff to expedite.
Monday July 15 10:30am 11:30am - Maintenance reported “washer reset tested working properly now”.
Tuesday July 16 - Guest reported washer still not working; spoke to staff and maintenance was sent to the unit right away. Guest confirmed issue was addressed.
Wednesday July 17 9:30am-10:00am – Maintenance reported “washer reset, clean drain & washer is washing on cycle.”
July 24 – Monthly preventive maintenance service reports: “All appliances are working properly”.
Housekeeping and resort staff is always very prompt addressing items brought up to their attention and we ask guests to also keep us informed of any issues they encounter so we can follow up with. There is a reason this is a 5-star resort and all staff and owners strive to keep it like that.
Denne Ko Olina Beach Villa ligger i Ko Olina Resort & Marina. Oplev et væld af faciliteter i verdensklasse: fire tropiske laguner / afsondrede sandstrande, vandaktiviteter, restauranter i verdensklasse, shopping og natteliv, Marina med 330 glider, bryllupskapel, tennis og overdådige spa-behandlinger, en runde golf på det berømte 18-hullers Ted Robinson Championship golfbane (på tværs af gaden), autentisk hawaiisk luau ved Paradise Cove (Lagoon One), cykeludlejning, udvidede løb / cykelstier langs alle fire laguner, middagsture i solnedgang, katamaran-ture kendt for delfinobservationer. Nyd det spændende liv i Waikiki og Honolulu omkring 20 miles øst. Kapolei centrum ligger 2 miles væk, med biografer, restauranter, Costco, Target, Kmart, specialforretninger osv.
- Engelsk, Spansk