Beautifully Decorated 3 Bedroom Retreat in the Heart of Downtown

Thank you for sharing your feedback. While we’re glad you enjoyed the home’s location, we’d like to provide clarification on some of the concerns noted. When you reported the A/C issue after hours on a Friday evening, our team was able to dispatch two staff members to the property and secure a technician to repair the system that same night. We do understand it can take some time for a home to cool down after a repair, especially on a warm summer day, but the system was restored to full functionality before the end of the evening. Regarding the musty odor, neither our staff members present at the home nor the guests who stayed before or after your reservation reported or detected any odor. Similarly, the “mold” referenced in the bathroom was a very small area within the corner of the grout lines where two tiles meet. We strive to respond promptly and professionally when issues arise, and we regret that our efforts did not meet your expectations. However, based on the nature of this experience, we do not feel our homes are the right fit for your future travels and would encourage you to seek alternative accommodations moving forward.