Condo w/ Resort Pool & Hot Tub | Family-Friendly Beach Retreat

Thank you for taking the time to share your feedback. We are truly sorry that you experienced access issues during your stay. We do want to clarify that our keyless entry system records showed multiple attempts using an incorrect code, and our team responded quickly each time you reached out via text to help troubleshoot. Under no circumstance can we — nor would we ever — intentionally change an access code during a guest stay. We have not run into this issue with this unit before, but do understand how frustrating access trouble can be, and we hate that this created such a negative impression of your visit. Again, we are sorry that these issues impacted your stay so significantly.

Thank you for sharing your experience. We're truly sorry the condition of the unit didn’t meet expectations, and we appreciate your detailed feedback. While we were able to send housekeeping during your stay to address several concerns, we recognize that some issues took longer than they should have and others fell short of resolution. This property is part of our active rental portfolio and typically receives positive feedback, but your comments have prompted a deeper inspection and follow-up with our maintenance and housekeeping teams. We’ve already addressed the blinds and microwave, and we’re reviewing all furnishings and bathroom items for replacement or repair. Your input helps us improve, and we’re committed to ensuring a more consistent guest experience moving forward.