Private fenced in Pool - Free wifi - Indian creek 3 miles to Disney

Thank you for your feedback. We're glad you enjoyed the house, though we were surprised by your comments regarding communication. Looking back at our correspondence, we reached out several times before your arrival. We first emailed you on June 1 requesting your ID and rental paperwork, followed by reminders on June 10 and June 15. We didn't receive a response until June 17. On June 25, we sent you our welcome email containing all the check-in information and instructions. We did not receive a reply to that email. On your arrival day, you contacted us from outside the property saying you could not find the check-in email. We responded within 30 minutes and made sure you had everything you needed to access the home. The following day, you asked about renting the grill. We replied within 15 minutes to let you know it was available, but we never received a response. We always aim to respond promptly and to provide all necessary information well before our guests arrive. While we're sorry your experience didn't meet your expectations, we believe our communication records show that we responded quickly whenever we received a message from you.