Resort Community House with Pool Close to Disney Parks

We take guest concerns seriously and responded promptly throughout the stay. When pest concerns were reported, we scheduled a professional technician, but the guest declined to allow entry. No photographs were provided regarding the reported cleanliness, linens, or pests despite our request. For the missing blind slats, we explained that replacements were available in the home and also offered to arrange assistance. When the guest stated that finances prevented her from relocating, we offered to refund the unused nights if she chose to check out so those funds could be used toward alternative accommodations. She elected to remain for the full reservation. We regret that the stay did not meet her expectations, but we made multiple good-faith efforts to investigate and resolve every concern reported to us.