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2/10 Forfærdeligt
Barrett M.
17. april 2024
Krain Costa Rica left us stranded
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The instructions to check in were wrong. The phone number listed did not work. This was verified by the entire security team at the hotel & condo. Emails were not returned. After an hour and half we had no choice but to check into the hotels last room at an inflated price to cram into. Without a fridge we disposed of our groceries.We did however get a call the next day from a rep named Tony. He asured me they would take care of us but didnt confirm until 11:55am when we had already packed to leave and booked another hotel for the evening. He assured us a manger would call or email. THEY DID NOT> no stones. He assured they would refund us but as of today they have not. VERY DIAPPOINTED. The property was nice but the damages outweighed the stay. They also jammed us into a PDF one way rental agreement after they charged my card. Hasve lawyer read it and add a vacation damages clause or you may be out of pocckt like me. NOT HAPPY. We will be contacting the owner of the property next week to let him know how disappointed we were.