NEWLY RENO- 2 bd Palm Beach Singer Resort & spa

Mike, Thank you for sharing your feedback. Since your stay, the unit has undergone a full remodel. We’ve installed a brand-new KitchenAid refrigerator and resolved the outlet issue you mentioned. And yes, this property is valet-only. I’m happy to hear you still had a great day overall, and we appreciate you bringing this to our attention. We’d love to welcome you back to experience the upgrade

Hello Andrea, Thank you for taking the time to provide your feedback. I have conveyed your concerns to the hotel's General Manager. I'm glad you enjoyed the room and the property itself, despite your issues with the additional charges. By booking directly with me, you saved a substantial amount on your 5-night reservation compared to the Marriott's rates! I make it clear that valet incurs an extra cost, and the "resort fee" is optional. However, I offer Tommy Bahama folding chairs free of charge for beach use! You are able to bring them down and set up on the wet sand. Alternatively, the resort fee covers the blue lounger chairs and non-motorized water sports. While we don't provide daily housekeeping due to the cost-saving benefits, arrangements can be made with my cleaners for an additional fee. For any issue, you could have reached out to me directly as mentioned in the check-in instructions. I only heard from you after your stay, where you proposed a review amendment in exchange for a refund on the daily parking and resort fee. I denied this request as I will not be "strong armed" into refunding for a fee that is transparent on my listing. All my best, Marina

Hi Shelley, Thank you for your feedback! I appreciate all the information you provided because it will help me create a better experience for my future guests. After you checked out, I went to the unit to assess your comments. I'm sorry that you misunderstood the listing and photos regarding the bedroom layouts. If you were interested in a different setup, I know other unit owners with two full-sized beds instead of a Cali king in the second bedroom I could have referred you to. Regarding the sofa sleeper-The bar for the pull-out couch was inverted and has been fixed and works perfectly now. None of the units at the Palm Beach Marriott Singer island resort and spa have ovens for safety reasons. I tried duplicating the problem you had with the microwave and couldn’t figure out “the buttons not working.” Everything seemed to work fine, I just typed in how long I wanted it to cook for, and it heated. Again, I tried duplicating the issue you were having with the dishwasher, and it worked great for me in the “pro-wash cycle” not sure what mode you had it in. I didn’t hear from you after you messaged me about the toilet- if I knew you were still having trouble with the noise, I would have sent a plumber to fix it the same day. It has since been resolved- needed a new fill valve. Again, your feedback is verywell respected, and I look forward to hosting you again in the future.