We arrived before our check in time and had some trouble finding the reservation, but host was able to correct after a quick phone call. We waited around all day and were told we would be called when our room was ready, but this never happened. We eventually checked and were given keys, but we found that the room had been recently remodeled and was covered with debris, equipment and furniture moved around, and the beds were not made with no sheets. Fortunately, the host was very responsive and apologetic and arranged for a different room in the hotel, which ended up being for 3 nights. On our last night, the host's room was now ready, so we had to pack all our belongings, including groceries and move rooms again. This was pretty frustrating to have to pack/unpack again. The kitchen lacks enough dishes...we had to used pots and measuring cups as cereal bowls, as there was only 1 bowl in the room. None of the TVs worked in the room and at the recommendation of the host, we called the hotel to help us, but no one showed up. The hotel and room are nice, but renting through a private VRBO makes you a bit of a 2nd class citizen at the hotel, as many of the amenities and service are not available to you. The beach is amazing and our kids loved snorkeling at the reef right off the beach.