Jewelbox. A Beautifully Restored, Elegant, Family-friendly Town Rental.

Milena, we are so happy that you and your family enjoyed your stay with us. Thank you for your kind review and your excellent communication.

We are so glad you enjoyed our home. Thank you so much, Emily. We are so excited to welcome you back.

Rebekah, you're amazing review brought a huge smile to my face. You are right, the house managers are great cooks! We were so happy to have you and your family stay with us at Jewelbox and would love to host you again the future.

Hi Emily,

There has been no break in in the home whatsoever. Claims were made by one guest that after going out the night before she could not the next day locate money she allegedly had in her purse. We recommended she contact the authorities on several occasions. She was vehemently opposed to doing so. We offered to assist her in making contact with the authorities if she did not wish to do so or didn't know how to and advised her that we would cooperate fully with any investigation. This was to ensure transparency and the proper handling of the claims. It would not be appropriate for us to handle this directly, but a neutral third party. We were so alarmed by the allegations we wanted to contact the police ourselves, but she told us not to do so and we respected those wishes. At no point, did the authorities contact us to address any claims made. If the police had been contacted or a report filed, then they would have contacted the owner and staff, neither of which happened. The guest review was initially not posted perhaps because of malicious threats or abusive language (we cannot be certain but assume this to be the case as the platform did not share why it did not initially post their review back in May). Therefore, even though they stayed in May, the review was published in September. You will see that there have been several stays since May with no issue. There were 3 five-star reviews in July after their stay. In the many years since the home has been a vacation rental, there have been no incidents of theft or any such thing. We have served hundreds of guests over the years and had not a single missing property complaint. The guests who made these claims never returned the house keys. As such, there was a complete change of all locks and security procedures as a matter of best practise. Unfortunately, the policy of the booking platform has no effective way to deal with such situations even if untrue. We can only allow our outstanding reviews to assure guests that the was a strange and unfortunate situation. Perhaps the guests truly something to have happened but not taking the necessary steps to work with us and the authorities meant there was little we could do to assist.

It is true that the living room AC malfunctioned on the day of check in, which was something out of our control due to a major power surge by the electricity company. On the guests check in day, there was a power surge that took out the AC as well as many of the bulbs including the pool bulb and damaged the transformer. Check in time is 3 p.m. The AC could not be purchased in Harbour Island. About 1.5 hours after being notified of the incident, we had already purchased a new unit (this is about the time it takes to drive to the store and make the purchase) in Nassau even though the technician had not yet arrived at the home to give an assessment of the unit to see if it could be repaired (which it turned out it could not). There are no flights into N. Eleuthera from Nassau in the evening. The next morning, we had it flown to N. Eleuthera. The technician was ready to begin the installation at about 3:30 p.m. on that day (that is after collecting the unit from the airport and driving it to the harbour and then taking it across on the cargo ferry) but he was sent away by the guest who did not want the disruption. The technician came the next day to install and by 5 p.m. that evening, on what is technically about 48 hours after the malfunction - so not three days, but yes on the third day of the stay due to the technician being sent away the day before - the new AC was installed. The guest was compensated for two nights stay which we believe was fair but they were not satisfied. There have been numerous stays since that time and before, where guests were happy with their stay. Managing logistics is not always an easy task on a small remote island and we did our best in that situation which was out of our control but obviously this did not meet the person's expectations. While we are disappointed that the guest felt our quick actions did not meet there expectations, we felt we did all we could under the circumstances as quickly as it was humanly possible and we compensated them for the inconvenience.