My biggest disappointment was the property management company. They nickel-&-dimed every chance they got. I checked in about 30 min early & they prorated their 20/hr early check-in fee to collect every last penny. Then they charged me the full 20 for a late checkout even though I left at 10:40 a.m. If you’re going to prorate my early check-in, then I expect a prorated refund for my late checkout. It goes both ways. I’ve stayed in countless hotels & vacation rentals & have never experienced a company charging for virtually every extra minute you’re in a property. Most hotels offer a complimentary 1-hour late checkout & many extend the same courtesy for an early check-in when available. This fee structure is absurd. I hope they don’t nickel-&-dime the homeowners they represent as much as they do their guests. The location was great & convenient for exploring Charlotte. The home was clean, but the listing needs to be much more transparent. There is no on-site parking, which I somehow completely missed in the listing. More importantly, they should rename this place “Stairs of the City.” You walk in & it’s a flight of stairs to the kitchen, another to the living room, another to the bathroom & another to the bedroom. Every living space is on a different landing. Need water? Stairs. Forgot your charger? Stairs. Need the bathroom? Stairs. Everything requires stairs. If you have mobility concerns—or simply don’t want to climb stairs all day—this probably isn’t the place for you.