We were given the incorrect building code and GuestReady did not answer the “emergency” line when we called. We were only able to get in because someone else who lives in the building came home, opened the door, and gave us the code.There were two sets of instructions given to get the key, one of which did not apply to the property, but the door to the apartment was standing open when we got there. (We were able to get the key from the lockbox with the second set of instructions).The coffee maker dumped hot coffee all over the place and it wasn’t obvious where the trash bags, paper towels, and toilet paper were (in a hidden cubby above the fridge, we eventually discovered). There was no dish soap, but there was in the picture on VRBO. The plant in the pictures was dead and moldy and we put it out in the hall. The trash can was sitting on a pile of dirt.