4BR/3BA, views, deck, hot tub, pool table, walk to the New River

Thank you for your review. We take all feedback and concerns seriously as we want to provide a wonderful retreat for our guests, so we reviewed this feedback with our cleaner. After your visit, we were at the house and did not see any cobwebs on the interior stairs, but there were certainly cobwebs on the exterior stairs, so I assume these are the ones you were referring to. In the fall, the spiders are very active. While we do try to clear them off the exterior, it is hard to keep all spiders from making webs outside the house, and sometimes they decide the middle of the stairs would make a cozy home. We appreciate your feedback about the oven. Our cleaning staff lines the oven rack with aluminum foil and should replace it after each visit. I did see in the oven after your visit that there was a small pile of grease on the foil which may have burned. We did not get any notification from our SimpliSafe system during your stay alerting us of the kitchen smoke alarm going off. I apologize if there was something left in the oven that caused an issue. Usually the cleaning staff is quite good about changing the aluminum foil, but I reminded them to do so after every visit to ensure this doesn’t happen again.