First off be aware, there was no mention of the 32 steps to get into the house and another 18 steps to get to the bedrooms. (Not easy for my wife that had both knees replaced 12 months ago) Additionally, wooden steps and railing outside are not safe, some are in dire need of repair.Regarding communication, I sent this text to the owners after the first day.Good morning. Couple of things. The internet is not working. (any suggestions? I tried to reboot but did not work)Tv's do not work - probably the internetFireplace is out of propane Ice machine does not work. Are there any ice trays?The smoke detector in the bottom bedroom chirps - battery needs to be changed.FYI Bottom outside door was open upon arrival. TIA MikeAnd this was their only reply (in addition to checkout instructions)Hi Michael, We hope that you have settled in alright and that you are enjoying your stay. Please let me know if there is anything you need or if we can assist you in any way!All the best and enjoy your stay!AviationBy far the absolute, most disappointing experience we have had renting with VRBO.We are 6 adult seniors, all in our 70's. Thankfully we only rented for 2 nights (we were on our way from Denver to Moab and Glenwood seemed like a good stopover, which it was - but just not here) There was mold in the bathrooms, filth both inside and outside, broken deck railings, cigarette butts all over (not from any of us). I expect some form of compensation from this rental.