Unfortunately our stay was extremely horrible. I was in direct contact with Darlene, the host, and many customer representatives from Verbo trying to get a refund for our stay because the rental did not look like it was cleaned before our arrival. We found spiders and bugs on the beds, dirty dishes, old towels that felt rusty, spiderwebs everywhere, and the place was just unsuitable for us to stay there. Verbo representatives and Darlene kept putting blame on one another as to who had authority to give us back a refund. They both refused to give us a refund. Please be aware of booking through Verbo or with Darlene, because they paint a pretty picture of rental properties and the rentals don't hold up to the promises they make. Darlene seemed so nice and understanding at the beginning, but once it came to taking responsibility for the dirty rental, she put blame on a power outage, and assured that the rental was clean a night prior to our arrival. I have pictures and videos of the place and this place did not look like it was cleaned the night prior. We are very disappointed with Verbo and Darlene the host for giving us false information and will be seeking legal advice to hold both of them accountable. I feel the obligation to let others know about my experience to help prevent this from happening to other families. Unfortunately, I can't upload videos but I'll upload some pics if i can. Needless to say, we will never book with Darlene or Verbo again.