Fairfield Bay Gem w/ pool access and 4 Mi to Lake.

Thank you for your feedback and for mentioning the great communication. We’re sorry the home did not fully meet your expectations. Most guests actually compliment how comfortable the mattresses are, and our own family stayed there in March and slept great, so we were surprised to hear that. We’ve also recently added fresh paint, a new refrigerator, and work hard to keep the property well maintained. We do appreciate you pointing out the washcloth and fan suggestions, and we’ll take that into consideration as we continue making improvements. We’re sorry again that your experience fell short of what you expected, and we appreciate you taking the time to share your thoughts. Here’s a slightly warmer version too, in case you want it a little more personal: Thank you for your review and for your kind comment about communication. We’re sorry to hear the home did not fully meet your expectations. We were surprised by your comments about the mattresses, as most guests compliment how nice and comfortable they are, and our own family stayed there in March and slept great. We’ve also recently done fresh paint, added a new refrigerator, and take pride in keeping the property well maintained. We appreciate the suggestions regarding additional washcloths and box fans, and we’ll definitely keep those in mind. We’re sorry again that the home was not quite what you were hoping for, but we do appreciate your feedback.