Victorian cottage overlooking downtown Oak Bluffs and the Harbor.

Thank you for taking the time to share detailed feedback about your recent stay. We are delighted that you loved the location and enjoyed being able to easily walk to the shops, restaurants, and activities in Oak Bluffs. At the same time, we sincerely apologize for the initial check-in delay and the unacceptable state of the home when your group first arrived. While we are glad our team was able to dispatch cleaners quickly, we completely understand that starting your stay this way set an uncomfortable tone. That is certainly not the experience we aim to provide, and we are working directly with our turnover team to ensure cleaner transitions in the future. We also appreciate your honest notes regarding the home's condition. As outlined in our listing details, this is a historic, authentic Oak Bluffs home featuring a rustic structure and individual window A/C units rather than central air conditioning. However, we agree that basic cleanliness and fresh amenities should always be top-tier, regardless of a property's age. We are taking your comments to heart and are already scheduling updates to our linens and towels for the upcoming season. Thank you again for your input, as it directly helps us refine and improve our guest experience. We wish you all the best in your future travels.