Ascension Cabin - sauna, hot tub, fire pit

We regret not creating the satisfying experience that our other guests have had. This particular guest mentioned most of these items her first night at the cabin, and I asked for pictures since there were numerous claims. I received pictures of blank sections of wall where she had expected pictures to be hung, one wall with a few nail holes (which have since been patched), minor grout wear outside the bathtub, and one of the fire pit area. The fire pit did have some weeds, which have since been pulled. No pictures were available for the other items inside as they had "already been cleaned" by the guest, so we did give her the benefit of the doubt and provided what we felt was a fair refund amount. Though no direct request was made, comments from the guest implied that a much larger refund was expected. No mention was made of the playset, either to me or to our handyman who came during the week for some unrelated work. If we thought it was not safe to use, we'd send someone out to fix it ASAP. I've looked at it since and saw that everything appears solid, but will add reinforcement to the support area to be sure that it remains strong in the future. After our experience with this group, we now ask our cleaning staff to take pictures a when they are done to ensure that the cabin is in tip top shape for all our guests, and to help resolve any future disputes that might happen.