Catalinas Premier Bay View Feriehus

First of all, the guest never reached out to me with any concerns during his stay. It stays very clearly in the description of the property and then again in the welcome letter after being booked that there are three full-time units below the main unit in the home. It even states that the patio is shared with those units so that should not be a surprise to the guest. I do not live there, so unless a guest tells me that there are issues I am not aware of them. As you can see the last few guests have given five star reviews. It also states in the description that it is not a fully air-conditioned home, that there is AC only in the two loft bedrooms. Now that I am aware that there could be an insect problem I will promptly call an exterminator out to the property.

I'm so glad to hear you enjoyed your stay. We really do strive to make each stay as memorable and enjoyable as possible. We look forward to having you return to our home. Thank you for the wonderful review.

I have since contacted the Housecleaners to be sure the house is always stocked with paper towels & hand soap as well as toilet tissue. The home is one of the oldest on the island which gives it much charm but if your looking for a modern style, this is not the home for you. I think the beautiful view is worth it.

The description states how many stairs there are and yes that is why I say it’s not appropriate for toddlers and if you are not able to climb the 65 stairs yourself that I stated in the description then you should not rent that and I challenge you to find a five bedroom home with such spectacular views on the island for that price. Since you have rented the home the price has increased because it is rented nonstop and there is no home with 5 bedrooms like this. Either way thank you for staying with us & I did state it is the second oldest home on the island.

We take great pride in our home and try our best to insure that everyone has an incredible experience. Some times our best is just not good enough. 1. Check in time is 3:00 giving our our cleaners 3 hours to clean up after the previous guest. As a convenience we have a lobby space for arriving guests to put their bags while the house is being cleaned so new arrivals can start to enjoy Catalina as soon as possible. The guest insisted in putting his bags in the room at 10:00 am and complained that the place was not cleaned. 2. We got a call Tuesday at 10:00 pm that the TV outlet had been blown as it was working fine for the previous guest. We tried some remote trouble shooting to no avail. We suggested they use an extension cord (provided) until the electrician can get over on the first boat in the morning which he did. 3. It is true our bathroom floors are not water proof and if the shower curtain is not inside the tub while taking a shower water will leak onto the floor and down to the lower bathroom. We immediately sent a plumber over on the noon boat to find out the plumbing was fine except for the wash cloth flushed down the toilet and the water damage inside the drywall. (repair cost $1750.00). We sent 5 professionals over from the mainland to repair the damage before new guests arrived the next weekend. The guest reported that the damage was caused by his young children who had no idea that the floor was not water proof. We agreed to not charge him for the damage and even agreed to refund a night's stay but he has rejected our offer......

The description clearly states there are over 60 stairs to get inside the house. It is also very easy to take a taxi from the ferry dock, the walk is only about 1/2 mile all along the beautiful harbor.

So glad you had a great time, hope to have you back !

I would first like to say that we did not receive one phone call from this reviewer during their stay. All of the issues could easily have been resolved immediately. Our maintenane man has tightened the loose railings. The housecleaners have done a thorough cleaning and wash the comforters and bath mats after each stay. The new downstairs tenants now know the rules of the house. The mattresses are new and I must say very comfortable. It turns out the frames were loose and one quick turn of a wrench solved the problem. Perhaps my favorite part of the house is the pot belly fireplace. Not only is it romantic, it warms the whole house but you do need to light it. We take pride in our home and we strive to make your stay enjoyable.