Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The condo itself was clean, spacious, and had amazing views of the ocean. However, the elevator was out of service multiple times during our stay, for many hours (4-5+) each time. There's a "safety feature" in the elevator that completely shuts it down if someone holds the door open for more than 10 seconds. There is a small sign noting this in the parking garage, but other guests either didn't see it or ignored it (which I kind of understand because I've never heard of anything like this before), which means it shuts down frequently. This condo is on the 5th floor and we were traveling with two elderly people who were physically unable to climb the stairs. Each time the elevator went out, I called the rental company to report it and the response was always "we'll try to get ahold of maintenance and we can't provide an ETA for when it will be fixed." The second outage (which happened on our third day there) happened while we were out and about late afternoon and the elderly folks were left stranded and unable to return to the condo until late into the evening. After that, they were understandably scared to leave the condo because of the fear they might not be able to get back to it. I asked if we could be moved to a lower floor, and was told none were available but that "management" would call me to discuss compensation for the fact that we had to either stay put inside the condo (missing out on a lot of the activities we'd planned) or risk being stranded again for indefinite periods of time. I still haven't heard from anyone. If you are able bodied and comfortable climbing 5 flights of stairs in the heat/humidity (and doing so while carrying luggage/groceries, as we saw other guests having to do), then I would recommend this condo -- it really was nice in itself. But if you are not up to that, I would give this one a pass. I don't like leaving negative reviews but want to make sure others aren't stuck like we were!
