Stay at this Designer's Home Villa in Pelada

Thank you so much for your review, Mariam! Surfing Nosara truly appreciates your feedback and your booking with us. We are here to help whenever you are ready to come back to Nosara:) Kind regards, Surfing Nosara Rental Team

Dear Alan, Thank you for taking the time to share your detailed feedback and for staying with us—we truly appreciate your kind words about the house! We're thrilled to hear you enjoyed the modern design, comfortable living areas, large TV, strong WiFi, and well-equipped kitchen. It's wonderful to know those aspects made your stay more enjoyable. Regarding the water issues you experienced, we're genuinely sorry for the disruption this caused during your holiday. As we mentioned at the time, a heavy wind storm led to infrastructure challenges with the local ASADA (water authority), which restricted supply across the area and affected many properties. Additionally, the pool pump issue required a replacement part, and in our rural location, sourcing and repairs can unfortunately take longer than we'd like despite our team's immediate efforts to resolve both matters as quickly as possible. We worked hard to get water restored and the pool refilled, and we're glad the team was responsive to your concerns throughout. Your experience is important to us, and we've used this as an opportunity to review our contingency plans for similar situations. It was a pleasure meeting you, and we hope you'll consider returning someday so we can show you the very best of what the property and area have to offer. Safe travels, and thank you again for your understanding. Warm regards,

Dear Ann, Thank you so much for your honest feedback and for choosing to stay with us twice—we're truly grateful to have you as a returning guest and value your loyalty over these past couple of years. We're delighted that you find the house lovely and enjoy returning to it. That means a lot to us. At the same time, we're sincerely sorry for the maintenance-related issues you encountered during your last stay, especially since they impacted your experience. We understand how frustrating it must have been to have to deal with these issues during your vacation. These are exactly the kinds of things we work hard to prevent, and we take full responsibility for not having them resolved prior to your arrival. Regarding the pool specifically, the heavy wind storms we experienced brought in a significant amount of leaves and debris, and we also discovered and promptly repaired an underlying leak that had contributed to the water level drop. Your comments are incredibly helpful, and we've already reinforced our pre-arrival checklists, including more thorough pump/AC/pool inspections. It was wonderful having you back with us, and we're deeply sorry we fell short of the seamless stay you deserved. We hope these improvements will make a difference, and we would be honored to welcome you again someday to show you the well-maintained, relaxing retreat we strive for. Please don't hesitate to reach out directly if you'd like to discuss this further or plan a future visit—we'd love to make it right. Thank you again for your understanding and for giving us another chance to host you. Warmest regards,

Thank you so much for your review, Clark! Surfing Nosara truly appreciates your feedback and your booking with us. We are here to help whenever you are ready to come back to Nosara:) Kind regards, Surfing Nosara Rental Team