5 Bedroom Heated Pool, Pet Friendly, 4 King SGI

During your one-week stay, we sent a handyman to repair the tub that was damaged on the first day of your visit. We understand that accidents happen. The pool company services the pool twice a week, and the filter was confirmed to be running fine by the pool professionals. We also arranged for trash relief, even though the trash company collected the trash the following morning, because you did not want to deal with the previous renters' trash. Your mother reported the first A/C issue on Tuesday night at 9:16 PM. I responded promptly at 9:20 PM, asking for details and a picture of the thermostat to troubleshoot the problem, which is standard practice. I wasn’t trying to be rude; sometimes a simple fix can save the homeowner a service fee. She sent a picture showing the thermostat set to 80 degrees. I asked her to check everything on her side, and when she confirmed that she had done so, I arranged for someone to come out as soon as possible. At 9:32 PM, I started calling four local companies, and the earliest anyone could come was first thing in the morning. I informed Linda and provided three options: setting the other side of the house to 67 degrees to cool the master side, bringing in portable cooling fans, or moving to another house free of charge. She declined these options Had you reported any other issue we would have sent someone to you immediately as we did the other issues you reported. We also gave you a refund. npbody before or after you had issues