Sunrise Cabin Lakefront 2 BR Single Story Cottage

Thank you for taking the time to share your review. We are delighted to hear that the cabin provided the perfect escape for you to relax and unwind. Knowing the space gave you the restful stay you needed means a lot to us. We truly appreciate you choosing to stay with us, and we would love to welcome you back anytime for another peaceful trip to Big Bear.

Thank you so much for taking the time to leave a review. Upkeep and cleanliness are very important to us, thus we are unhappy if this was not the case during your visit. We are not showing that you communicated with us during your stay about these issues. Otherwise we would have happily sent out someone to assist. We strive to make all of our customers comfortable. In the future, we sincerely hope you will give us another chance so we may have a more satisfying interaction.

Thank you for your review and for highlighting the great location and our team's communication. We are glad you enjoyed being right by the lake and that your questions were answered promptly. We appreciate your honest feedback regarding the areas where we fell short. We apologize that the cleanliness of the home did not meet our standards, specifically regarding the pet fur and the condition of the living room furniture. This information has been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately. We also understand the frustration regarding the fireplace being out of order and the trash policy. We are working on these improvements to provide a better experience for our guests. Thank you for staying with us, and we hope to have the opportunity to provide you with a much better stay in the future.

Thank you for your feedback! We're glad to hear that you found the location good and the cabin cozy. We apologize for the cleanliness issues you encountered and appreciate you bringing them to our attention. We'll work to ensure better cleaning standards going forward and consider your suggestions for a boot tray and mop. We're thrilled to hear that you're considering coming back for the summer and hope to welcome you again for a wonderful stay at Big Bear Vacations!

Thank you for sharing your experience with us Shilpa. This is a superb lakefront location for sure and we are glad that you enjoyed your vacation! Super sorry that we were unaware of your wifi troubles, we would have loved to assist via text, email, or phone number given at check in however maybe this was missed. Also we have replaced the sofa but unfortunately do not offer or advertise a dishwasher at this location. At any rate our team is looking forward to the opportunity to host you again for a better trip next time!

Thanks Nathan! Summertime is the best here at the lodge, especially since you can walk to the Village shops and dining! Looking forward to your return visit!