East Millcreek Retreat With Hot Tub

We apologize for the noise. We wish we’d been told that our noise was bothering you when you were here. As stated in the property description, we live on the first floor of the home. Noise does travel up to the second story sometimes. We try hard to keep our children's noise down. We have put white noise machines in each bedroom to address this issue as well. If our noise does disturb you during your stay, please let us know immediately and we will address this issue. Since your stay, we have installed a professional sound barrier (used by TV studios) to block as much noise as possible coming from downstairs.

We make it very clear in the listing that we live on the ground floor of the home and that some noise sometimes can be heard above. Since Gail’s stay we have also installed a noise barrier to prevent a good amount of noise from traveling upstairs. If we are especially noisy, you can contact us and we will immediately do whatever we can to reduce the noise.

If we had been told the floors were dirty, we would have immediately come up to clean them again. The floors are cleaned before every guest by our meticulous cleaner. I will make sure she sees this review so she knows about it and can adjust. We can’t control the traffic for turning left onto the moderately busy street. If you tell us immediately that you can hear the baby or any of our kids crying, we will address it and do our best to eliminate the noise from bothering you. We admit to forgetting about the solar panels finished being installed that morning and as a result not having forewarned the guest. However, we messaged immediately, apologized, and offered a partial refund for the inconvenience, which we were told by the guest wasn’t necessary. We messaged frequently with the guest from before booking and throughout the stay, so we were somewhat surprised by the negative feedback. Had they been mentioned we could have addressed them during the stay.