Smukke Large Pet Friendly Home, 4445

This is strange as you did ask for a mop and when we brought you a brand new mop the rest of your family didnt know there was an issue. Also when you left the mop hadnt been used and was still in the box and wrapping. You also said the house was clean except the kitchen floor but now its the whole house? Regarding the sofas reclining they are electric, did you have them plugged in? Regarding the pool, yes the water was cold, you didnt want to add pool heat and it was 65° during the day.

No complaints from guest whilst in house or afterwards. Mattresses are not old and both have mattress toppers on too. The master bedroom does not have carpet. Pool light also works fine.

Please read the review and make your own mind up. Guest complained about a few things notably not in the home and everytime we went to the home the guest would hide in the bedroom and send her husband out who was very nice and was happy with the home.

Thank you for the review but let me clear up some points. Your check in details say the door has an electronic door lock and instructions how to use it. The guest never complained about any smell nor have we or other guests complained about any smell. The downstairs bedroom has 2 bedside lamps and a ceiling fan with a light. The bedroom window also has blinds as shown in the photos. The trash can outside may have had garbage in it as the last guest left before garbage day. If there is garbage in the trash can we roll the cans to the kerb. Im not sure what the guest means by not sure whether to put the recycling bin outside as all garbage and recycle cans are outside. We do not advertise a bbq grill with the home but we can get one from a local rental company. There are lights in the covered lanai and the pool also has lights.

This guest arrived 3 hours before checkin, they were really rude to my cleaners and bullied them to leave a d let them stay. There were also a lot more guests than she states. This guest had a party in the home then called the next day to complain about things wanting to be refunded but stay in the property. She was asked to leave the home and was refunded for the nights she didn't stay. The guest had already left one vacation home nearby to stay at this home for reasons unknown.

Thank you for the review but I would like to respond. The mattresses in 2 of the bedrooms are only 1 year old, you did not call us with any of your complaints whilst inhouse except to say you like to swim early morning before school and we came out and altered the pool pump timer for you. We have also had longer stays than this stay with no complaints, if you had let us know we could have replaced whatever you needed. The pool was cleaned twice whilst you were in the home, again you didnt say anything when in house. I do not know how you can have a bad smell on your clothes from washing when the towels and linens are washed in the same machine with no smell.