My friend and I stayed at Kasa Kris 9/5-9/8. I’ve been coming to Las Conchas for well over 20 years and renting on VRBO for at least the past 15 years. I’ve stayed in Las Olas condos at least 3 times. As a long-time user of VRBO, I am used to hosts responding within only 1-3 hours when I message them in the app, but Chuck at times took 15-20 hours to respond. The property was being managed by a 3rd party company which turned out to be very good because we had a very long list of issues they had to address: deadbolt stuck so we couldn’t open the gate when first arrived, patio door wouldn’t slide open, stove wouldn’t work, electricity in kitchen turned off while cooking dinner, water pooled in the master bedroom from the mini-split, water pipe busted causing water to spew across the courtyard, toaster burned one side of slices but didn’t toast the other side, no straight-edge knives, patio chair was broken. The property management company was able to resolve our major problems. I was not aware that I would need to contact the property management company until we checked in so I continued to use that VRBO app to communicate with Chuck and also called the company. The unit was very clean, for which we were grateful. Master bed was very soft and uncomfortable. Shower water in master never got warmer than lukewarm. This trip was very disappointing.