Wellness Retreat Oasis: Studio w Fitness Room & Spa Sauna

Thank you for your feedback, Tanya. We're glad you enjoyed your stay overall, and we appreciate you sharing your thoughts. We're sorry that the pool, tavern, and restaurant were unavailable during your visit. We understand how disappointing that can be, and we'll be sure to share your comments with the appropriate team. We hope to have the opportunity to welcome you back for an even better experience in the future. All the best, Iris

Thank you for sharing your feedback, April. We're glad to hear that the condo provided plenty of space for you. We apologize for the issues you encountered with the carpet, TVs, and kitchen supplies. Your comments have been shared with the hotel management to improve future guest experiences. We hope to have another opportunity to host you soon. Lily

Dear guest. We are truly sorry to hear about your experience and that we did not meet your expectations. Cleanliness and comfort are our top priorities, and we regret that you encountered these issues. We also apologize for not providing you with a proper resolution during your stay, as we always strive to handle guest concerns promptly and fairly. Your feedback is very important to us, and we have already shared it with our housekeeping and maintenance teams to ensure this does not happen again. We value your input and hope you might consider giving us another chance in the future to provide you with the quality stay you deserve. Sincerely, Guest Relations team

Dear Linda, Thank you for taking the time to share your experience with us. We appreciate your positive comments about our lobby, the helpful night manager, and the clean room with excellent water pressure and AC. We apologize for the issues you encountered, such as the condition of the front door, road, and landscaping, as well as the limited breakfast offerings. Your feedback regarding the tub drain and the restaurant closure is also noted, and we'll work on improving these areas to better serve our guests. We understand that your experience wasn't perfect, but we hope you'll consider giving us another chance in the future. We're committed to making improvements and providing a better stay for our guests. Best regards, Angie

Thank you for taking the time to share your feedback, Dianna! We’re glad our team was able to move you to a room with a better view after your initial concern. We apologize for the inconvenience you experienced regarding the in-room phone and the limited coffee supply during your stay. While the property is in the process of updates and improvements, we will be sure to share your comments with management so these areas can be addressed. We’re always striving to provide a more comfortable and enjoyable experience for our guests, and we appreciate your input. Regards, Carrie