The house looked just like the pictures, and at first glance it seemed like a nice place for a weekend stay. However, once we started looking more closely, it became clear that the property was not well maintained or properly cleaned.The shower curtains, rugs, and inside of the toilets were dirty. The kitchen was poorly equipped, and although a dishwasher was listed as an amenity, it did not work. Several of the plates and pieces of cutlery were also dirty when we went to use them.There were also multiple maintenance issues throughout the house. The curtains and blinds were falling apart when we tried to use them, and it appeared that some had previously been broken and poorly repaired. On our first night, one of the beds suddenly collapsed while two people were sleeping on it. When we looked underneath, it was obvious that it was missing screws and had not been properly secured.Unfortunately, the biggest issue was the customer service. When we contacted the hosts about the bed and dishwasher, our concerns were immediately dismissed. No one offered to come inspect or address either issue. Instead, we were simply told, “the sink works,” which did not address the problems we had reported.What is especially frustrating is that we are now being charged for the damage to the bed, even though the bed was clearly not properly assembled or maintained to begin with. Two people sleeping on a queen-size bed should not cause it to suddenly collapse because essential screws are mi