Family Retreat 4-Bedroom Boston 1st-floor Apt w/Free Parking • Pet-Friendly 301

We regularly arrange professional pest control inspections and treatments as part of our ongoing property maintenance. The property was treated before your arrival, and we promptly arranged additional cleaning and offered goodwill refund. The refund was based on our payout from Vrbo, which differs from the total amount paid by guests due to platform fees and taxes. We understand your disappointment, but we believe it is important to acknowledge the steps we took to address the situation rather than suggest that we ignored your concerns. We always strive to handle guest complaints promptly and professionally.

Hi Gara, Thank you so much for choosing us for your stay! We really appreciate your comments which help us to improve and become better. During your stay, you were a superb guest to us, you gave us really useful information so that we can acknowledge the noise situation immediately-which really important to us More over, you treat our house like you home and gave us nice compliments about it. Once again, it’s been a pleasure hosting you and I really hope you will choose us again for your next trip! Thank you so much and I wish you all the best! Cheers!

Hello Kirk, Thank you very much for sharing your feedback. First of all, we are truly sorry for the inconvenience caused by the AC issue. As the host, I immediately contacted our maintenance team to fix it. Unfortunately, one of the AC components suddenly malfunctioned, and they needed some time to order the replacement part and complete the repair. Regarding the bugs, our cleaning staff brought over some spray for temporary use because it happened late in the evening and the pest control service was closed at that time. Please don’t take it the wrong way, we called pest control to come by the very next day right after your checkout. To clarify for future guests and avoid any misunderstanding, we do not charge extra cleaning fees if the number of beds used exceeds the number of guests. Our only request is that guests accurately inform us of the total number in their group so we can adjust the cleaning team’s schedule accordingly. Some groups report only two guests but end up using all the beds in the house, we just want to make sure we’re on the same page and properly prepared for each stay. When guests are transparent about their group size, we’re always happy to open all rooms and welcome everyone warmly as we did provide you all the codes to access all rooms. We’ve also issued a partial refund as a gesture of goodwill for the AC problem and the presence of a few bugs. We sincerely hope you’ll give us another chance to host you again in the future!