Cozy 2-bedroom cabin with WiFi, AC in tranquil Doyline

I contacted wade, prior to his arrival, and told him that the property was inaccessible by car, due to recent flooding. We would have issued a full refund, had wade canceled before showing up, but he instead, decided to show up anyways, IN A CAR. He stayed for one night and made the second night unavailable for anyone else to have the option to book it, so that’s what he was charged for, 2 nights out of what was supposed to be a week long stay. It should also be noted, that per Vrbo, I did not owe wade a refund, at all, but still chose to do what I thought was right, and refund him for the nights that he did not have my calendar blocked, a decision that I now deeply regret. The pallets that wade is referring to, is a temporary walk way that we installed for a guest, who wanted to stay, while the property was flooded. There are 2 sets of stairs to get to the house, so there is absolutely no reason he couldn’t have used to other set of stairs, which is the primary set of stairs that everyone uses, and avoided the temporary walkway all together. I even offered to come out and remove the walkway, if he felt that it was going to be an issue. This property has nothing but excellent 5 star reviews on Vrbo, and Airbnb, with the exception of wades untruthful review.