LuxeStay Grand Prairie Brand New Home Modern Vibe!!

Thank you so much for your kind words! We’re so glad you enjoyed the home and found everything clean and convenient. We also appreciate your feedback about the garage door opener — we’ll be sure to get that checked so it works smoothly next time. It was a pleasure hosting you, and we’d love to welcome you back anytime!

Thank you for your feedback. We’re truly sorry that your stay did not meet your expectations. When you first contacted us on your check-in day, we immediately offered to come address the odor concern the same day. At that time, you mentioned your children were already asleep and preferred that we come the following day. We followed up again the next afternoon and again offered to send someone over, but at that point you indicated that it should have already been taken care of and were understandably frustrated. As this was during a very busy holiday period, we did our best to remain responsive and offered assistance multiple times. Our cleaning team did not initially detect any unusually strong odor prior to your arrival, and as our home is an Airbnb, guests are permitted to cook, which can sometimes result in lingering food aromas. We would also like to note that after checkout, our cleaners reported that a very large amount of trash and used diapers were left behind, and the home required extra cleaning. We truly appreciate your feedback, as it helps us continue improving our hosting standards. We wish you and your family all the best and thank you again for staying with us.