Luksusresidens ved stranden - på stranden - hotelzone !!!

Hi Candy Thank you so much for your wonderful review! It was truly a pleasure hosting you and your family. We are delighted to know that you enjoyed the house and that everything met your expectations. Your kind words about our communication mean a great deal to us. We look forward to welcoming you back in the future. You will always have a second home with us! Warm regards Daniel E Laens Owner

Thank you very much for your kind words. It was truly a pleasure hosting you. I’m very happy to know that you felt well supported before and during your stay, and that the recommendations and local connections helped enhance your experience. Dear Caroline Welcoming you personally and making sure you had everything you needed is very important to us. I’m also glad you enjoyed the beachfront location and the beauty of the property, it really is a special place. You are always welcome back anytime. It would be a pleasure to host you again. Kind regards Daniel E Laens Owner

Thank you for your feedback. Unfortunately, the limited space does not allow me to address all the points in your review, but I would like to clarify the most important ones. The pier next to the property was damaged by a hurricane last year and is awaiting the insurance settlement. This does not prevent guests from enjoying or swimming at the beach; just 10 steps in either direction provides a wide beach area. Regarding the sargassum, as explained during your stay, this is a natural and seasonal phenomenon affecting Cancun and much of the Caribbean and is completely beyond our control. Nevertheless, we went beyond our responsibility and sent crews and trucks to clean the beach for your comfort. The maintenance and insect issues you mentioned were never reported to us. Had you done so, our staff would have addressed them immediately, as we did with every issue you reported during your stay Most importantly, I must correct your statement regarding the USD 100 electricity deposit. It is clearly disclosed in the Terms and Conditions/rental agreement included with the confirmed reservation. The letter sent seven days before arrival simply reminds guests of this condition. It is not an additional charge, and any unused balance is refunded, as it was in your case. Therefore, stating that it was only disclosed after booking is incorrect I wish I had more space to clarify the remaining points. We respect every guest’s opinion, but factual statements should accurately reflect the true

Hello Debbie I hope you are doing well and arrived safe and happy at home. Thank you for your comments, and real thank you to take care our house very well. Was a pleasure you stayed in our house. Hope to see you again in your next trip in Cancun Best regards Daniel E Laens Owner

Hello Dana I hope you are doing well. Thank you for your comments and is a pleasure that you had an excellent vacation. Hope to see you again in Cancun, you have your second home here. Have a great 2023 Kind regards Daniel E Laens Owner

Hi Philip Thank you for your comments and will be a pleasure that you and your group enjoyed our house. I hope to see you again in your next trip in Cancun Best regards Daniel E Laens Owner

Hi Adriti Thank you for your comments and is great know that you had a fantastic time. Was a pleasure you stayed with us. Hope to see you again Best regards Daniel E Laens Owner

Hello Kelly I hope you and you family are OK. Thank you for your comments, and we are very happy taht everybody had an amzing time. Thank you to stayed with us, and I hope see you again in the near future in Cancun Kind regards Daniel E LAens Owner

Hi Rigoberto I hope you arrived safe and happy at home. Thank you for your comments and is a pleasure know that you had a fantastice time. Hope to see you again. Best regards Daniel E Laens Owner

Hello Linda Thank you so much for your kind words! We're so happy to hear that you had a great time and that everything met your expectations. It’s wonderful that you enjoyed the beach, the space, and the convenience of the location. We truly appreciate you choosing to stay with us, and we’d be delighted to host you again anytime! Kind regards Daniel E Laens Owner

Hi Sian Thank you for your comments and was a real pleasure that you enjoyed your vacations. I hope to see you next time in Cancun Have a great year Best regards Daniel E Laens Owner

Hello Aaron I hope you arrived safe and happy at home after your vacation. Was a pleasure you stayed in our house, and thank you to take care our Residence. Hope to see you again in Cancun Best regards Daniel E Laens Owner

Hello Laura Thank you for your comments and is great know that you had a great time, and you liked the house. Was a pleasure you stayed with us, and we hope to see you again in your next visit to Cancun. Wish you the best Kind regards Daniel E Laens Owner

Hi Jeff, Thank you for your comments and is great know that you had a fantastic time. But is not a small beach, is large, but is OK. The most important is you loved the house. Thank you to stayed with us. Best regards Daniel E Laens Owner

Hello JB Thank you for your comments and was a real pleasure that you enjoyed our Residence, and have had a good time with the family I hope to see you again next time. Best regards Daniel E Laens Owner

Hello Nimneh Thank you for your comments. Is great know that you had an excellent time with us. Hope to see you again in Cancun. Have a great year Kind regards Daniel E Laens Owner

Hi Josh I hope you are doing well. Thank you for your comments, yes during your stayed was the most cold days in Cancun in last years,I'm sorry for that. In Cacnun nobody has an outside a cold pool either the most big top hotels, becasue is not necessary, 95% of the time in Cancun is hot a everybody needs a fresh water beleive me. Thank you to stayed with us, and we are happy that you liked the house and enjoy Cancun Best regards Daniel E Laens´ Owner

Hello Jim, is great know that you had a fantastic time and you liked the house. We leaved many toillet paper by bath, the same of potable water, but remember we don't provide hotel service, is a rental private residence. Thank you to stayed with us and I hope to see you next time in Cancun, will be a pleasure give you the welcome again. Best regards Daniel E Laens Owner

Hello Kyle I hope you arrived safe nad happy at home. Thank you for your comments, was a pleasure, and is very important that all pour guests has an excellent vacation. Hope to see you again in the next future in Cancun again. Best regards Daniel E Laens Owner