2/10 Bundkarakter
DENISE B.
17. jul. 2023
Synes ikke om: Rengøring, indtjekning, kommunikation, annoncens rigtighed
Definitely not as described
When I booked this place I was going off the pics on the website, both VRBO and Brett-Robinson.
The sofa and small chair were the same but the rest of the furniture in the living room was totally different and shoved together. The sofa was hard as a rock and the chair smelled of urine. This furniture was not the type to relax on. We ended up laying in the bed, which was a hard mattress, just to relax. The bathroom counter was totally misrepresented on the website. The counter was so small I had to put my makeup, curling iron, and husband’s toiletries on the floor.
The ceiling fan had a coat of dust on it as well.
When talking with the desk at our building, she blamed everything on VRBO about the pictures on the website.
I have never in my years of using VRBO or Brett-Robinson been so appalled at the unprofessionalism of staff!
The website that shows these units are misleading to say the least.
This trip was a special occasion for my husband and I and it was not as special due to disappointment of this place!
The lady at the desk said “ this is a hotel” not a condo. Well it’s advertised as being “ like a condo”..
we requested a refund but was met with unprofessionalism again.
DENISE B.
Overnattede 4 nætter i juli 2023
