Beachfront Getaway | Direct Ocean Views + Balcony

Thank you so much for your wonderful review! It was a pleasure hosting you. We truly appreciate your kind words about our communication as well. You were wonderful guests, and we would absolutely love to welcome you back anytime! 🌴☀️🏖️

Your comments are inconsistent with the excellent reviews we have consistently received across all of our rental platforms, and several of the statements in your review do not accurately reflect what occurred during your stay. We acknowledged that there was an issue with the electronic door lock. This was caused by the building changing its internet service provider, which temporarily affected the lock's connectivity. As soon as we became aware of the issue, we addressed it by providing you with a physical key so that you could access the apartment. Regarding check-in, our system sends the access code to the phone number provided with the reservation. Unfortunately, if an incorrect phone number is entered by the guest, the code cannot be received as intended. Your review also leaves out important circumstances surrounding your stay. You acted in bad faith remaining in the apartment for the entire reservation and had full use of the apartment and the building's amenities and after checking out you requested a refund for your stay. Additionally, following your departure, we found damage to the balcony door, and the apartment was left in an exceptionally poor condition requiring significant attention after checkout. We respect every guest's right to provide feedback, including criticism when appropriate. However, we believe reviews should present an accurate and complete account of the experience, including the actions taken by the host to resolve any issues that arose during the stay.