❤OCEANFRONT❤I BEACH❤in SUNSCAPE HOTEL❤KIDS GRATIS❤ Faciliteter INKLUDERET!❤

Thank you so much for your kind words! 💛 I’m really glad you enjoyed the stay and found the location so convenient. We’re already working on improving the parking situation, but I truly appreciate your understanding in the meantime. Would love to host you again anytime!

Thank you so much for your kind words! We’re thrilled you felt at home and left feeling rejuvenated. It was a pleasure hosting you, and we’d love to welcome you back anytime!❄️🌴

Thank you Seana, so glad you enjoyed the place and your stay, you were amazing; welcome back anytime ⭐️

Thank you JoAnn, made my day you had a great time, you were awesome guests, welcome anytime ⭐️

You were fantastic guests!! Absolutly friendly and respectful, it was a pleasure to meet you, your lovely wife and friends, you are welcome to come back anytime. Thanks for your booked and hope see you soon! :D

Thank you Dennis. We're delighted to hear that you found the location convenient right at the hotel zone, us to be excellent hosts, and that you appreciated the cleanliness, and the access to the great pool and palapas. We apologize for any inconvenience caused by the hotel, we are totally independent from them, we pay them to let guests use their facilities but we don't participate in their desitions. Thank you again for your valuable feedback, we take them into consideration to improve guest experience. Hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Thank you Esther. The condo is located in the heart of the Hotel Zone — where all hotels are, and within walking distance to shops, restaurants, and markets. The listing clearly explains that the beach and pool belong to Sunscape and require the purchase of a day pass, and description reflect this accurately. Guests can also easily access the public beach, just one block away, without going through the hotel. We provide everything needed for a beach day. We use quality linens and regularly review mattresses and amenities, but we will double-check based on your comments. We’re sorry the stay did not meet your expectations but always encourage guests to read listings carefully to ensure the property is the right fit. We wish you all the best in your future travels.

Hi Daniel, thank you, but I find it misleading, you complete your 8 days, I was there in person and you never mentioned any of this, you were happy telling me about your fishing trip, and how much you liked the apt, so your comments are very surprising. The hotel where the apt is (facing the pool and ocean as showed in the pics) is a world class hotel so not sure how much more of a Customer service you were expecting, everything is described on the listing, also it is mentioned you need to purchase a AI pass to buy food and drinks from the hotel. I recommend to read everything in full to avoid issues and keep your reviews honest. We will keep improving

Hi Benjamin, thanks for your feedback. We are sorry that your experience didn't meet your expectations. It was a rare instance, please note that your situation was an exception; as you can see from other reviews, we are known for offering a great place for travelers and caring deeply about our guests. The condo was booked for the next day, as everything was perfect, working properly and as described, AC has regularly service, no mold, the entire building is non-smoking as there is a law and here is no exception. We can't fix the past, but you have my personal commitment that we'll keep the hard work. I hope the full refund and finding a place with a lower rate helped you with your plans. We take this as an opportunity as we are always looking to improve. Thank you

Thank you Maureen. I'm sorry to hear that your experience didn't meet your expectations, but I would like to clarify some points regarding your concerns. Firstly, the place is exactly as described and shown in the pictures. The AC is central, so it works effectively throughout the condo and the entire floor. Regarding the stove and Wi-Fi, they were in proper working condition throughout your stay, I think there was a misunderstanding or oversight in operating them, but not knowing how to use them doesn't mean they weren’t working. Housekeeper was there weekly to ensure cleanliness and address any maintenance issues, and everything was working perfectly; If you had communicated any concerns, we would have been more than happy to assist you promptly. Additionally, our condo is family-owned and operated independently from the hotel. Communication with guests is typically facilitated through the app, and we didn’t receive any messages or notifications from your end during your stay. We strive to provide a comfortable and enjoyable stay for all our guests, but effective communication is essential.

Hello Kris! thanks for your review, I will take all the comments to improve, i just bought a new sofa for the LR!!, all the pictures show how the place is. Glad to read you had a good time and love the location! :D

Hi Patricia, Thank you for your feedback, glad to read you enjoy the condo, you could ask me about renting a car 😊, I'm always available for any question, taxis and ubers are available since it is a much easier way to explore the city, many choose to rent a car to explore the near towns but to explore PV by foot, bus or taxi is the way to go. The All Inclusive passes options are part of an hotel service for the condos, since are totally independent, it's not a part of the accomodation service offered, it’s just an extra totally managed by the hotel. We will continue working hard and to improve.

Thank you for your feedback, glad to read you enjoyed the place, but some info is not accurrated. Pool hours is from 8 to 8, this is written all over the pool area, since the hotel needs time to clean and treat the pool properly. Towels provided are normal full body towels, not sure how bigger do you need them. We always try to accommodate late check outs for free when possible, but if you requested at the last minute and when we have guests arriving is dificult to accommodate it, but in that case front desk can storage luggage for a fee, since we are independent from the hotel. It is written in the listing that in order to consume drinks and food from the hotel you need to purchase AI passes, when you need or you can have your groceries at the condo, is the best of both worlds!. AC is central from the hotel building. Many of the items at the condo are brand new as we are always looking to improve and to uptade the place; so hope you can visit in the future to check all the changes.

Thank you Kathleen, so thrilled you had a great time, was a pleasure be your host; looking forward for your next visit!

Thank you Lori, you totally made my day with your kind words. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. So grateful for your visit, hope to be your host some other time! 😊

Thank you Joe, so glad you enjoyed the place and your stay, you are always welcome! Hope you come back soon 😊

Thank you for taking the time to rate your stay. Hope to welcome you again soon.

We always encourage guests to read listings carefully to ensure the property is the right fit, as everything is accurately described