Romancing The Clouds (1BDR, 2 Baths, Loft, 8 sovepladser, Furry Friends OK)

Thank you so much for the wonderful review! We’re so happy you enjoyed your stay and found the cabin clean, comfortable, and welcoming. 🌲🏡 The Smoky Mountains certainly love to play peek-a-boo through the trees, especially when everything is lush and green! We appreciate you choosing our cabin for your getaway and would absolutely love to welcome you back for another mountain stay in the future. ❤️

Thank you so much for the wonderful review! We’re so happy to hear that you were able to truly relax and enjoy some peace and quiet during your stay. And getting to watch a mama bear and her two cubs from the balcony sounds like such an incredible Smoky Mountain memory! 🐻❤️ It was a pleasure having you, and we would absolutely love to welcome you back for another relaxing mountain getaway. Thank you for choosing our cabin!

So glad you enjoyed your visit and we hope to host you again in the future!

Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations, especially since you were celebrating your anniversary. We would like to clarify a few points for future guests reading this review. The photos in our listing are photos of our property and the surrounding mountain views and were not taken from other cabins. Because this is a mountain property, the appearance of the view can change significantly throughout the year. During the summer months, the trees are full and naturally create a more limited view than during the fall and winter when the leaves have dropped. We have since updated our listing with additional recent summer photos so guests can have an even clearer idea of what to expect during different seasons. Regarding the bathtub, we take cleanliness very seriously and are disappointed to hear that you felt it was not properly cleaned. We appreciate you bringing this to our attention and have addressed the concern with our cleaning team. We are also looking into the upstairs bathroom exhaust fan so that any necessary maintenance can be completed. When you contacted us during your stay, we genuinely wanted to help make the situation right and offered a $125 refund as a gesture of goodwill, which you chose to decline. We always encourage our guests to contact us immediately with any concerns so we have the opportunity to address them during their stay whenever possible. We understand that everyone has different expectations when it comes to mountain views, and we are sorry that the view did not provide the anniversary experience you had envisioned. We appreciate your feedback and will continue working to make our listing as accurate and transparent as possible for future guests.

Thank you for taking the time to share your feedback. We’re glad you enjoyed the beautiful view and found the cabin clean overall, but we’re very sorry for the frustration you experienced with check-in and communication. Our check-in information, including the door code, is normally sent through Vrbo prior to arrival, and we are looking into what happened in this instance. We understand how frustrating it must have been to arrive and not have immediate access to the cabin. We are also reviewing the contact information associated with the listing to make sure guests are able to reach the correct person when assistance is needed. We appreciate you bringing the maintenance concerns to our attention as well. We are addressing the deck, railing, exterior cobwebs, microwave, and housekeeping concern under the downstairs bed with our maintenance and cleaning teams. Guest safety is especially important to us, so the railing will be inspected and any necessary repairs made. We also apologize that the pool access instructions were not clearer. We will be updating our guest information so future visitors have straightforward instructions for accessing the pool without needing to contact someone after arrival. Thank you again for your feedback. While we’re disappointed that your stay did not fully meet expectations, your comments help us identify areas that need attention and improve the experience for future guests.