We really wanted to love this property because it has so much potential. The home is beautifully decorated, spacious, and has great amenities. The backyard with the pool and fire pit was wonderful, and our kids loved the basement game area and upstairs play space.Unfortunately, several maintenance and management issues took away from what could have been a 5-star stay. When we arrived, there were about 10 full garbage bags left in the garage from previous guests. We reported it immediately, but no one removed them, and they were still there when we checked out.The master bed was broken, the hot tub was cloudy and unusable, and the washer and dryer didn’t work. We also had a pool technician enter the backyard without any prior notice while our young kids were getting ready to swim. The technician was very kind, but guests should be notified before anyone enters the property. We lost over an hour of pool time, and the host’s response felt generic and offered no real solution.This is an expensive rental with the potential to be exceptional, but the lack of maintenance and meaningful customer service was disappointing. With better management, this could easily be a 5-star property. Unfortunately, because of the number of unresolved issues, we felt a 3-star review was appropriate.