White Haven - Beachfront & community pool

Thank you for sharing your feedback. We’re glad you found the home beautiful, though we’re sorry the outdoor space did not meet your group’s needs. The property and its available outdoor space are accurately represented in the listing and photos prior to booking, so we encourage guests to review those details carefully when determining whether the home will be a good fit for their group and preferences. To our future guests: Our listings are kept accurate and up to date, including photos and descriptions of the home and its amenities. We also have professional cleaning and maintenance teams who care for the property between stays. If you have any questions or concerns about the property before booking, please reach out to us and we’ll be happy to provide any additional information to help you make an informed decision.

Thank you so much for staying with us and for your kind review. We’re really glad to hear you enjoyed the space and the setup with plenty of room and TVs throughout the home. We’re also happy our team was able to get the AC issue resolved quickly so it didn’t disrupt your stay. We truly appreciate your recommendation and would love to host you again anytime!

Thank you for sharing your feedback. We’re glad to hear you enjoyed the location and found the layout of the home accommodating for larger groups. We’re sorry, though, that your arrival experience did not meet expectations. We apologize for the trash that was left outside the home when you arrived. Guests are responsible for taking their own trash to the designated area during their stay, but you should not have been left to deal with trash from a previous guest upon arrival. We understand how frustrating that must have been, and we’re sorry this was your first impression of the home. We’re also sorry to hear about your concerns regarding mold. The home is routinely cleaned and maintained, and we take concerns about the condition of our homes seriously. We wish we had the opportunity to address these concerns with you during your stay and are following up with our team to ensure they are properly reviewed. We also apologize that you felt you were left without a response regarding your request for compensation. We understand how frustrating that can be, and we’re sorry the communication did not meet the level of service we strive to provide. To our future guests, we work hard to ensure our homes are clean, well maintained, and properly prepared before each arrival. We appreciate feedback like this because it helps us identify areas where we can improve the guest experience and ensure our homes are ready for each stay. If you have any questions or concerns prior to booking, please reach out to us and we will be happy to respond with transparency.

Thank you for staying with us and for your feedback. We’re glad to hear the home matched the photos and that communication was easy throughout your stay. However, we’re very sorry to hear the pool was not in usable condition during your visit—that is not the experience we want for our guests, and we understand how disappointing that must have been. We take pool maintenance seriously and will be addressing this immediately with our cleaning and maintenance team to ensure it is properly serviced and consistently ready for guests moving forward. We appreciate you bringing this to our attention, and we hope to have the opportunity to host you again for a much better experience.

Thank you for sharing your detailed feedback. We’re glad to hear you enjoyed the beautiful home and found the location convenient to the beach and downtown Rosemary. We’re sorry, though, that several issues impacted your 10 night stay. We apologize that the trash from the previous stay was not properly handled before your arrival. You should not have had to deal with an overfilled trash situation, and we understand how frustrating it was to go several days without being able to use the trash service as expected. We’re also sorry about the condition of the beach chairs, the delay in replacing the bikes, and receiving them without properly inflated tires. We especially understand your frustration with the WiFi outage and the difficulty reaching our team over the weekend. Reliable communication and support are important to us, and we’re sorry that you did not feel adequately supported when you reached out. We also appreciate your comments about the kitchenware and the other smaller maintenance concerns. We’re following up on these items with our team to make sure they are addressed. We’re glad you enjoyed the home and its location, and we’re sorry that the issues you encountered kept the stay from being the experience we want for our guests. To our future guests, we work hard to ensure our homes are clean, well maintained, properly stocked, and ready for each arrival. We are addressing the concerns mentioned in this review and continuing to work with our cleaning, maintenance, and guest service teams to improve the overall guest experience. If you have any questions or concerns prior to booking, please reach out to us and we will be happy to respond with transparency.