Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The home was beautiful, seemed new, extremely clean. Crazy amount of toys and amenities. 4 stars because the advertisement of a KING size bed is very misleading. It was 2 twin beds pushed together that kept coming apart. A king-size sheet might have helped rather than putting twin sheets on it. Refrigerator freezer had an issue closing properly, otherwise, the place was fabulous. The trash removal very confusing. Sign on cans says don’t move them, they would be picked up and returned. They were never returned and we had to go get them to put our trash out. Property management company, not good. Website shows trip insurance included in total price, then charged for it. When questioned, no answer for it. The website and rental agreement does not state no pets. I called twice to clarify/verify a service dog. Then 5 minutes after we arrived received a call that absolutely no pets allowed and were threatened eviction or a fee. When I explained the phone calls and nothing on website or rental agreement either, I was given the impression that I would not be charged a fee. Then arrived home to discover I had been charged a fee anyway, which I am disputing. I also asked a few general questions via email and never got an answer. Beware, Donna will only answer the questions she wants to answer and obviously has not resolved the discrepancies on the website that I pointed out, nor discussed service animals with the owner since we got a call 5 minutes after arriving. If you can get past these issues, the home is fabulous. Actually looked at booking for next October, but changed our mind after the rental fee doubled and we were charges an extra fee after the fact.
