Pool•Hot Tub•Movie Room•Sauna - Spacious Retreat

Thank you for taking the time to share your feedback. I'm sorry to hear that parts of your stay did not meet your expectations. The message regarding quiet hours and registered guests is a standard reminder that is automatically sent to every guest after check-in. It is intended to help ensure a great experience for both our guests and our neighbors and was not directed specifically toward your group. When the water intrusion was reported, I immediately dispatched a licensed plumber to the property and remained in communication throughout the inspection. After your stay, I also retained a professional restoration company to conduct a thorough investigation. Their findings confirmed there was no active plumbing leak or defect within the home, and the moisture was determined to be consistent with an isolated overflow event rather than a failure of the home's plumbing system. The necessary repairs have since been completed, and the home continues to be maintained to the high standards we strive to provide. Regarding the pool, it is not advertised as heated, and we always want guests to have accurate expectations before booking. We sincerely appreciate guest feedback, as it helps us continue improving the experience we provide. Our goal is to offer every guest a clean, comfortable, and well-maintained home, and we remain committed to responding promptly whenever an unexpected issue arises.