Sun Bridge Penthouse is a spacious and well-designed accommodation created for groups of up to twelve guests who value comfort and functionality. It features six bedrooms, each equipped with a king-size bed, ensuring privacy and consistent rest for everyone.
The penthouse consists of two units connected by a bridge-style balcony. This outdoor area includes a lounge space with seating where guests can spend time together, as well as two outdoor tubs located at each end. The connection between both sides allows the group to enjoy shared spaces while maintaining the independence of each area.
Inside, you’ll find generous open areas, natural lighting and two fully equipped kitchens with utensils, refrigerator, electric stove, microwave, Nespresso machine and complimentary capsules. The kitchens are designed to make it easy to prepare anything from simple meals to full dinners.
Your reservation includes a American breakfast served at the complex’s Snack Bar, available Monday through Saturday from 7:00 a.m. to 12:00 p.m. This same space also offers a breakfast and brunch menu with preferential rates for guests.
Guest services operate from 9:00 a.m. to 9:00 p.m. to assist with general support, questions during your stay and coordination of additional services such as a private chef, massages or transportation.
Daily housekeeping keeps all areas of the penthouse in good condition throughout your stay.
The building features a shared rooftop with a pool, BBQ area and lounge spaces. On the ground floor, you will find two long pools, a fully equipped gym and a self-service laundry room. Amenities operate from 8:00 a.m. to 10:00 p.m.
If you need transportation to or from the Tulum or Cancún airports, we can help arrange it with reliable providers.
Our customer service team has an average response time of 30 minutes through the app. The complex offers a 24-hour reception, always ready to assist you with any need or question. If any issue arises, the maintenance team will attend to it during their working hours. We ask that you report any situation through the app, preferably with a photo, so we can assist you more efficiently.
Tulum is a developing destination, so variations in electricity or internet may occur, as well as the occasional presence of insects due to the surrounding jungle environment. Any incident related to essential services will be addressed immediately and reported to the appropriate authorities.
Sun Bridge Penthouse offers space, practicality and services designed for groups seeking a comfortable and well-supported stay in Tulum. If you need more information, we are available to assist you at any time.
Please note that Tulum is still developing, which means you might experience occasional power outages beyond our control. Due to its lush jungle surroundings, encountering the odd bug is also a possibility. However, we assure you that any issues with provided services like internet, water, or power will be swiftly addressed to the relevant authorities for resolution.
In case of any concerns during your stay, our skilled maintenance team is committed to resolving them as promptly as possible within their working hours. We kindly ask you to report any issues immediately, accompanied by photos, through the Airbnb app, to assist us in addressing your concerns efficiently.
ADDITIONAL RULES
We include one housekeeping visit for stays of 7 nights or more.
Upon check-in, you will be provided with towels, linens, shampoo, conditioner, soap, and toilet paper for your convenience. Our housekeeping team will replenish the shampoo, conditioner, soap, and toilet paper at no additional cost while their scheduled cleaning takes place. If you wish to change linens and towels has an extra cost and must be requested through the Airbnb app via message.
Housekeeping hours may vary and are scheduled one day in advance, offering limited flexibility. Please request the housekeeping service through the Airbnb app via message at least 1 day prior.
Please inform us via the Airbnb app if you intend to host guests, providing their full names for our records. Note that only 4 people are permitted to stay overnight in the apartment.
Minimum age to make a reservation is 18
No parties. Significant noise or playing loud music after 22:00 pm.
Smoking of any substance inside the unit is strictly prohibited. If evidence of smoking is found, a $250 fee will be charged.
Check-in is at or after 4:00 pm, and check-out is no later than 11:00 am. Early check-in or late check-out is subject to availability and prior approval. Unapproved late check-outs will incur a fee of $100 per hour for each hour past 11:00 am.
For reservations of 7 days or more, we cover a certain amount of electricity and water usage. If you exceed this allowance, the difference will be charged. Before your check-in, we will send you the initial meter readings for both electricity and water, and we will do the same at your checkout.
Please do not remove your makeup or sunscreen with the towels. If there is evidence of stained towels or sheets after your checkout, we will wash them. However, if the stains do not come off, we will have to charge you for a new set.
There are trash containers beside the pharmacy. Please deposit your trash there.
Report any damages and/or breakages in a reasonably timely manner. Damages exceeding the security deposit amount must be paid by guests and will be reported to Airbnb.
Smart Depas
Regulations for Common Areas
COMMON AREAS: The development includes common areas and the units corresponding to the trustees` rights of each owner. Common areas are those intended for the use of the community to meet collective needs and for recreational or entertainment purposes, also of a collective nature. To promote a clean, orderly, and safe environment in the common areas of the condominium, governed by applicable laws, but not limited to them, the following rules for use and maintenance are established:
A. Smoking is not allowed in common areas without your own ashtray. Cigarette butts must be disposed of in trash cans exclusively.
B. Residents must clean any common area they dirty. This includes, but is not limited to, spills, food waste, and any other type of disorder.
C. Use of Common Bathrooms: In case of causing a blockage in any bathroom of the common areas, it must be reported immediately to the administration for prompt resolution.
D. Garbage must be deposited in designated containers besides the pharmacy. It is allowed to leave closed and hole-free garbage bags outside the main doors of the rented apartment only between 10:00 p.m. and 10:00 a.m. If you dirty the common area, you must take care of the cleaning. In the case of boxes, flatten them.
E. Glass is not allowed in common areas. Pools, swimming pools, sunbathing areas, snack bars, gardens, common roof gardens, machine rooms, laundry rooms, service rooms, maintenance storage rooms, as well as all spaces intended for general facilities and common services.
F. Residents and their visitors must use the common areas during the hours defined by the administration. It is prohibited to carry out activities that disturb the peace of other owners, guests, visitors, or residents.
G. Any person who engages in acts contrary to morality and good manners in common areas will be immediately expelled.
H. At any time of the day or night, it is strictly prohibited to use any device that generates excessive sound or noise that can be heard from one unit to another or in common areas, such as speakers, music systems, TVs, computers, or cell phone calls, which disturb the tranquillity of other residents. Headphones must be used at all times for these activities.
I. From 10:00 p.m. to 8:00 a.m., voices should be regulated, and no noise that disrupts peaceful coexistence throughout the property will be allowed.
J. Physical or verbal acts of violence are prohibited.
GYM USE
A. The hours for gym use will be Monday to Sunday from 7:00 a.m. to 10:00 p.m.
B. Access to this area and the use of gym equipment is exclusively for residents (Owners and Guests) and not for visitors.
C. Personal Hygiene: Before entering the gym, all users must wash their hands. This measure aims to promote a hygienic and healthy environment for all gym users.
D. Use of gym equipment is not allowed for minors under 18 years old unless accompanied by an adult.
E. Access to this area is prohibited for anyone under the influence of alcohol or any psychotropic substances.
F. Use of gym equipment is at the owner`s and/or guest`s own risk, who must take all necessary precautions for their safety.
G. Gym equipment cannot be used for activities other than those intended for each device; the owner and/or guest will be solely responsible for any possible injury.
H. Presence in the gym is limited to physical exercise; people not using this area for exercise are not allowed.
I. Appropriate Attire: Appropriate sports shoes are required in the gym. Sandals, flip-flops, crocs, or any footwear other than sports shoes are prohibited. Additionally, shoes must be clean and free of mud, sand, or other substances that may dirty or damage the equipment or facilities.
J. Smoking or consuming food in this area is prohibited.
K. The maximum number of people in this area is 7.
L. Performing works or tasks without prior written authorization from the administrator is prohibited.
M. Leaving debris, trash, construction materials, or prohibited objects in common areas, gardens, terraces, stairs, or parking areas is prohibited.
N. Mandatory Use of Personal Towel: The use of a personal towel is mandatory for all gym users. The towel should be used to minimize direct contact with equipment and for personal hygiene.
O. After using any equipment, it must be returned to its place. After using weights or any other equipment, users must return them to their corresponding place. This practice is essential for maintaining order and safety in the gym
