Blue Lagoon Cinema – 4 BR Chalet, Indoor Pool, Sauna & Theater Room

The best stay, plenty of room for the whole family, and a few bear visitors too—it sounds like you got the full Smoky Mountain experience! We're so glad you loved the home and its location. Thank you for the wonderful recommendation, and we'd love to have your family back for another great getaway!

Thank you so much for your fantastic 5-star review! We're thrilled to hear everything was awesome and that you had such a great stay. Hearing that you can't wait to book again is the highest compliment we could receive. It means so much to our team, and we're grateful you chose to stay with us. We truly appreciate your kind words and look forward to welcoming you back for another unforgettable Smoky Mountain getaway!

Our team is thrilled to hear you enjoyed your stay and we look forward to offering you another Great Getaway the next time you visit!

Thank you for your wonderful review! We're so glad your entire group—from the kids to the adults—had such a great time enjoying the home's amenities. One of the best things about an indoor pool is that the fun doesn't have to stop when the weather changes, and we're happy to hear the kids were able to keep making memories even on a rainy day. We're also pleased that you found the home clean and the location convenient for exploring the Smoky Mountains. Thank you for choosing to stay with us, and we look forward to welcoming you back for another unforgettable getaway!

We are so happy to hear your stay with us was awesome! We look forward to hosting your next visit.

We want to clarify for future guests that when these concerns were reported, our maintenance team responded immediately and inspected the areas identified. Black mold was not found in the home or pool area. Some mildew was identified on a shower curtain and addressed, but this is different from the black mold described in the review. Indoor pool rooms are naturally warm, humid, enclosed environments, and the chemicals required to properly sanitize and maintain the pool can sometimes create a noticeable odor. We understand that individuals can have different sensitivities to those odors; however, we cannot determine what caused the symptoms described and do not want to speculate. Although our inspection did not substantiate the reported black mold, we recognized that the guests were unhappy with their experience and provided a $350 refund. We’re sorry this getaway wasn’t the experience you had hoped for. We want our guests to feel comfortable and confident in the homes they choose, which is why our team responds promptly whenever a concern is reported. In this case, our maintenance team inspected the home immediately, addressed the mildew that was found on the shower curtain, and found no black mold in the home or pool area. Providing clean, well-maintained homes and being there when our guests need us is an important part of the experience we strive to provide with every getaway.

It sounds like you made the most of your time at the cabin! We're so glad the pool, hot tub, sauna, and pool table were a hit—and seeing a bear almost every day certainly adds some Smoky Mountain excitement to a vacation. Thank you as well for mentioning the theater door and TV remotes. We'll have our team take a look at both so they can be addressed. We appreciate your feedback and hope to see you again and that your next getaway exceeds all expectations!

Thank you for taking the time to share your feedback. We're glad you enjoyed the home, though we're sorry to hear that some aspects of your stay did not meet your expectations. The WiFi information should be clearly displayed inside the cabin, and it is also included in the check-in instructions emailed prior to your arrival. We'll investigate to ensure the sign is made visible for guests. Thank you for bringing it to our attention. We're also sorry to hear about the issues with the theater and hot tub remotes. We wish you had let us know while you were here, as our team would have been happy to quickly replace or repair them so you could fully enjoy those amenities. Regarding the kitchen, the home is equipped with a full set of stainless steel cookware. We do not provide cast iron cookware because it can damage the glass cooktops, and we avoid non-stick cookware since it tends to wear out quickly in a vacation rental setting. Stainless steel cookware provides the best durability for all of our guests. Thank you again for your comments. Guest feedback helps us improve. We hope your next visit meets your expectations.

Thank you for the amazing review! We are truly honored to hear that this was the best getaway stay you've ever had. Creating a comfortable and memorable experience where families and friends can relax and enjoy time together is exactly what we strive for. Thank you for choosing to stay with us. We greatly appreciate your kind words and look forward to welcoming you back for another exceptional getaway in the future!

Thank you so much! We’re thrilled you had a wonderful stay and hope to host you again soon!