This was the worst vacation rental experiences we've ever had. We arrived to a unit that was dirty, run down, and clearly neglected. We found shredded drapes, broken blinds, torn window screens, thick dust, multiple wall gashes, and what appeared to be black mold or mildew covering the ceiling in the primary bathroom. I documented everything with photos and immediately contacted Avari Management.For the next three days, our vacation became a full-time effort to get help. I made multiple phone calls, sent repeated VRBO messages, and spent nearly three hours on the phone with VRBO requesting a refund so we could move to another property. We were repeatedly told maintenance would inspect the unit or repairs would be completed, yet every time we returned, nothing had changed. We also never received the promised calls from the local property manager.Instead of enjoying Orange Beach, we spent our vacation waiting, documenting problems, and chasing updates that never resulted in meaningful action. By Wednesday, we were so disappointed, disgusted, and discouraged that we abandoned the property and forfeited the remainder of our stay.The condition of the unit was unacceptable, but the complete lack of accountability and follow-through made the experience far worse. If you value a clean, well-maintained property and responsive management, I strongly recommend booking elsewhere.