The check-in process was easy enough. It's an odd door lock, but at least the process was contactless. The overall cleanliness of the condo was subpar, absolutely disgusting--food crumbs under the bed and couch; layers of dust EVERYWHERE; moldy gasket in the washing machine; mold along ceiling in one of the bedrooms...I could go on. The condo is listed as having two full bathrooms. The shower in the main bedroom doesn't even have a shower head and was inoperable. I messaged the host our 1st (of 3) evenings here to advise the shower was not working. Someone came relatively quickly to check and he said a plumber would have to come the next day to repair it. The following day (Friday), after not hearing from the host, I sent a message requesting an update on the plumber. He responded the plumber would need 4-6 hours for the repair and would come the FOLLOWING day (Saturday). There are 7 people in our group, including 3 elderly, sharing 1 shower. I responded waiting another day was inconvenient and unacceptable. As of Saturday evening, no additional communication from the host, much less a plumber. I also sent a message to the host about the washing machine that will not unlock. The cycle finished and remains locked with wet towels inside. We're supposed to gather the towels for the linen service or be charged an additional fee. Again, zero communication from the host addressing this issue.