Snorkel lige foran Castaway Luksus Beachfront 5BR Villa

Hi Cindy, So great to read you had a heavenly time staying at Castaway! We are happy everything was to your satisfaction and we look forward to hosting you again soon =) Cheers, TC Villas

It is so nice to read about your "perfect vacation" -that is something you just can't beat :) Thank you for staying with us and for taking the time to review your experience. We would be thrilled to welcome you back as our guest! TC Villas

Hi Brenda, That's wonderful to read -we never want to leave either! Thank you for sharing your experience with us, we're delighted to know you and your family had the best vacation. We look forward to hosting you again =) Cheers, TC Villas

Hi Lynette, We really appreciate you taking the time to rate your experience with us! We absolutely loved hosting you and we look forward to doing so again soon =) Warm regards, Your friends at TC Villas

You describe such a wonderful experience at Castaway -classic, even! Thank you so much for staying with us and for taking the time to leave us a review. We are very happy to read that you and your group enjoyed your stay to the max -kayaking, snorkeling, visiting the nearby Da Conch Shack, etc. We absolutely loved hosting you and look forward to doing so again. TC Villas

Hi Robbie, We are absolutely thrilled to read you had such an exceptional vacation! The countless turtles in the vicinity usually make​ our trip whole. Thank you for staying with us and for taking the time to leave a review; we look forward to hosting you again soon! Cheers, TC Villas

Hi Bill, thank you for staying with us and taking the time to review your experience! Castaway does offer an ideal setting for a family vacation -everyone can find a spot to call their own! We are very happy to see the house provided a perfect experience for you and your group. Make sure to practice snorkeling right in front of the villa -you are in for a treat! TC Villas

Hi Stephen, Thank you for taking the time to review us -we take great pleasure in knowing you had a wonderful family vacation. The pool and the beach at Castaway are some of our favorite amenities too =). We apologize for the inconvenience at the villa next door -happy to know it was all sorted promptly. We look forward to hosting you again soon. Cheers, TC Villas

Thomas thank you so much for taking the time to write up this wonderful review of your experience. We loved hosting you and we look forward to doing so again :) TC Villas

Hi Jeremy, we also call it "paradise"! Thank you for staying with us and reviewing your experience -this really helps future guests understand what they are up for :) We are very happy to read things could not have been better and we look forward to welcoming you back as our guest. TC Villas

Hi Michelle, thank you for staying with us! Such detailed reviews like these help future guests understand the experience before making a decision. We loved hosting you and we remain at your service should you wish to return to our beautiful island :) TC Villas

Thank you very much for the feedback, Michel. We will take that into consideration for future guests. We look forward to hosting you again soon!

Hi Thomas, Thank you for staying with us at Castaway and for taking the time to leave a review! If you do make it back, we would love to host you again =) Cheers, TC Villas

Hi Susan, if it makes you feel any better, no one wants to go home after staying at one of our villas :) Thank you for taking the time to write this review -it means a lot to us. We look forward to hosting you again! TC Villas

Hi Robert, thank you so much for taking the time to write such a lovely (and detailed) review of your stay at Castaway. The layout is indeed thought of with privacy and space in mind -glad you noticed! Venturing on to the nearby reef is one of the more appealing adventures whilst staying at this villa; there are so many rare species of fish! We absolutely loved hosting you and look forward to doing so again :) TC Villas

Hi Amy, thank you for reviewing your experience at Castaway! We love to read detailed & accurate descriptions like these. Our managers make sure our villas are always clean and organized for our guests :) We loved hosting you and look forward to welcoming you for a return visit! TC Villas

Hi Tourane, reading about your experience makes our day! This is the typical effect this lovely little island has on its guests -we are thrilled to know you had such an amazing experience with the villa, the location, and the island as a whole :) We loved hosting you and look forward to hosting you again in the future...hopefully soon! :) TC Villas

Thank you so much for taking the time to write us this review! It really helps future guests understand what type of experience they are up for :) Castaway offers so much in the form of comfort, location, and luxury. We are very glad you got to experience the nearby reef teeming with life -it can be the highlight of anyone's trip. TC Villas

Hi Inna, we loved hosting you at Castaway and can't wait to welcome you for a return visit :) Thank you for staying with us and taking the time to write a review! This villa is one of the better choices for a secluded family vacation -we are so happy to read about your lovely experience! TC Villas

Castaway is indeed a favorite amongst families! We are thrilled to read you loved the view, the pool, the location, and everything else -this is the classic Turks & Caicos experience :) Next time you stay in this part of the island, try walking to the nearby Da Conch Shack restaurant, it's just a minute (walking distance) away and it is one of the best restaurants on the island. We are looking forward to hosting you again! TC Villas

It's always great to see our guests were "blown away" by the experience -that's always the goal! Castaway offers an idyllic layout and location for a group of friends or family. The rooms are designed to give everyone their own space with ocean views in every direction. Thank you for staying with us and taking the time to review your experience! We are looking forward to having you as our guest again :) TC Villas

We are disappointed to learn this guest was not pleased with her experience, this is the first complaint we have ever received about castaway so we take it very seriously! We have had 92 separate families stay in this villa and none of us can recall any of the families being dissatisfied in any way. Our guest satisfaction survey results reveal that Castaway is one of the most highly rated villas in our portfolio. So that we don't miss anything we have responded to each point below. Free unadvertised kayaks - When most guests arrive they are pleasantly surprised to learn of the existence of complimentary kayaks and a multitude of other complimentary unadvertised amenities. We regret that this valuable unadvertised amenity was not to the guest's satisfaction. Free unadvertised snorkel gear - There are several sets of snorkel gear and fins at the villa, apparently not in the correct size for this guest and we send our apologies for that. Refrigerator failure - This brand new $10k sub zero refrigerator, unfortunately, failed because it overheated when the door was left open. The $2800 repair bill was not charged to the guest. Tea Towels and oven mitts - We thank this guest for alerting us that the tea towel supply was not sufficient, we have added more. An ample supply of silicone pot holders and mats exist, however recognizing that some guests may prefer traditional oven mitts we went out and bought a bunch. Thank you. Wine Cooler - We understand the wine cooler failed and needed a replacement part from off island. Hopefully one of the other refrigerators in the villa provided suitable wine storage in the interim. Hot water - the hot water is set to 130 degrees F and we have had no complaints prior or since about this not being hot enough or running out. Castaway has a maximum occupancy of 10, so perhaps the extra unauthorized people in this guests party were more than the hot water system can support. We are sorry for that. We feel it is important to mention that this guest advised and threatened that if we ​didn't pay her $7,000 to compensate her for her poor experience she would take to the internet and write negative reviews on as many platforms as possible. She mentioned it was easy for her to do so as she is a professional t​r​avel agent with (____ Travel) in Virginia. ​ ​We send lots of positive energy to this guest in hopes her future travel adventures are more to her satisfaction.