Free Beach Chairs-4th Floor-Beachfront-Long Beach-Emerald Dream

Hi Cathie, We're glad you enjoyed your stay, as we received your message the day after arrival: "Yes we are enjoying our stay! Thank you so much!" We also received your message about the door and had maintenance out to check on it. You just had to unlock it. Once they unlocked it, it has worked perfectly ever since, and we hope you come back next time! Thank you!

This is false. This guest was informed that WE, the LOCAL management team, changed the shower curtain liner out less than a month ago, but would bring another out if this guest needed us to. This guest initially called freaking out about someone putting up their tent or umbrella in front of the beach chairs that are provided by a third party vendor, and that we have no control over. He started talking about how much he paid for this place and how he'd take this up in a review, then started naming off other items we were able to disprove with date and time stamped pictures of the cleaning that we sent to him via VRBO messages to document timeline. We then realized this guest was trying to extort us for money off in exchange for a good review. When offered to remediate any issues he had, he got belligerent with the host, calling her names and said he didn't want anyone to come out while they were there. We told him he didn't have to be there for us to change out. He still insisted we not come. We would not rent to this guest again. These are the kind of people that completely ruin your 5 star streak because they have buyers remorse, and we take our reputation very seriously.