Renovated oceanfront home with private stairway to the sand and ocean deck

Thank you for sharing your detailed feedback. We’re very sorry to hear that your experience was negatively impacted by the A/C issue, limited support outside business hours, and the concerns with cleanliness. That’s certainly not the experience we want any guest to have. We understand how uncomfortable those first nights must have been, especially without proper ventilation or immediate resolution. The delay in communication and the way the refund process was handled clearly fell short of expectations, and we regret the frustration this caused. We’re actively reviewing the concerns raised with both our local and central teams to ensure better responsiveness, clarity in communication, and accountability moving forward. Your feedback has been heard, and we appreciate the time you took to document your experience—it’s important as we work to improve.